Windows 10: Surface arc mouse will not go into pairing mode.

Discus and support Surface arc mouse will not go into pairing mode. in Windows 10 Drivers and Hardware to solve the problem; Hello, I've read about this issue and i have not found a solution. The mouse has new batteries and it simply will not go into pairing mode. It is not... Discussion in 'Windows 10 Drivers and Hardware' started by ibarratrx, Aug 28, 2019.

  1. ibarratrx Win User

    Surface arc mouse will not go into pairing mode.


    Hello, I've read about this issue and i have not found a solution. The mouse has new batteries and it simply will not go into pairing mode. It is not my computer it is the mouse. I've held the bluetooth button more than the 3 seconds that are required for it to go into paring mode and simply the LED light will not start blinking. It simply will not go into pairing mode.

    :)
     
    ibarratrx, Aug 28, 2019
    #1
  2. bu48 Win User

    Arc Mouse Surface Edition not going into Pair mode

    Did you find a solution to this? This just started happening on my Arc Touch Bluetooth Surface Edition and no matter what I do, it won't go into discovery / pairing mode. Like you said, the LED won't light up no matter what.

    Also could you link to the other guy who had this problem?

    Edit: the same issue is here, also recent

    Arc Touch Mouse SE won't Enter Pairing Mode
     
  3. dswartze Win User
    Unable to add Surface Arc Mouse on Surface Pro Windows 10

    Ran the Hardware Troubleshooter. Says "Arc Touch Mouse SE has a driver problem". But then says Not Fixed.

    So I went to the second method link. All that tells me is how to pair my mouse. No help there.

    So I searched for "Arc Touch Mouse Surface Edition driver download" and downloaded and re-installed the Microsoft Mouse and Keyboard Center. I assume that means a driver got installed.

    But when I go back to System Settings, Devices, Bluetooth - I see my Arc Touch Mouse SE listed with a Driver Error message.

    I removed the mouse and put the mouse into pair mode. It showed up on the list of bluetooth devices ready to be paired, I paired it and success - my Arc Touch Mouse Surface Edition mouse is back!

    Thanks for the help!
     
    dswartze, Aug 28, 2019
    #3
  4. Surface arc mouse will not go into pairing mode.

    Arc Touch Mouse | Surface Edition can't Pair

    1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
    2. Are you trying for the first time to connect or was it working before?
      No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.

    Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
    devices. The same thing happened for both mice.
     
    BraveFanataic, Aug 28, 2019
    #4
Thema:

Surface arc mouse will not go into pairing mode.

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