Windows 10: Surface battery dies at 34%

My Surface Laptop 2 has recently started completely shutting down at approximately 34% each time. 66% is definitely not enough to get me through my school day, and I could not find any issues specifically similar to mine. After the battery dies at 34%, there is absolutely no response from the laptop, not even showing the flashing dead battery symbol. I tried soft and hard resetting the laptop in this state but to no avail. When I plug it back into a charger, it reboots with its same battery percent as when it died and continues running normally, only shutting off when it hits 34%


Any help, advice, or ideas would be greatly appreciated

:)

 

battery indicator issue on my surface pro4

Hi,

I understand that you are having issues while charging your device and your battery indicator is not showing the percentage correctly. I'm here to help.

Share this information to assist you better.

• Are the charging connectors clean and free of damage?
• Is your adapter working? Is the light on the connector lit when it is plugged in?
• Does the charging status show a power plug next to the battery when it is charging?

We suggest you to follow the steps and check if it helps:

• Press and hold the power button on your Surface for 30 seconds.
• Press and hold the volume-up button and the power button on your Surface at the same time for at least
  15 seconds, and then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least
  15 seconds.
• After you release the buttons, wait 10 seconds.
• Press and release the power button on your Surface to turn it back on.

Hope this helps, let us know the status of the issue.

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

battery indicator issue on my surface pro4