Windows 10: Surface Book 2 - Surface Dock fails after resuming from hibernation

Discus and support Surface Book 2 - Surface Dock fails after resuming from hibernation in Windows 10 BSOD Crashes and Debugging to solve the problem; I have a Surface Book 2 and a Surface Dock. Windows 10 1809. When connected to the dock, after resuming from hibernate, various hardware fails to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Ned Martin, May 1, 2019.

  1. Surface Book 2 - Surface Dock fails after resuming from hibernation


    I have a Surface Book 2 and a Surface Dock.


    Windows 10 1809.


    When connected to the dock, after resuming from hibernate, various hardware fails to work. It seems to be a bit different each time.


    For example, last resume, Bluetooth (built into laptop) and Ethernet (on the dock) did not work. Video via the dock to my second monitor did still work. Attempting to do anything via Device Manager results in Device Manager freezing up. Rescanning hardware, trying to disable hardware, all just froze device manager. Turning bluetooth off and on again didn't seem to actually turn bluetooth off or on. It was as if anything to do with hardware was frozen up. No errors in Event Viewer that I could see.


    When I went to reboot the Surface Book, it just sits on "Restarting" for a long time, until I held down the power button and forced a restart.


    What should I look into? I don't see any errors that seem to be applicable in Event Viewer and I'm not sure where else to look.


    Is this a software issue that I can fix? Is this faulty hardware? A faulty dock? A faulty laptop? The laptop is still under warranty, but the dock is not.

    :)
     
    Ned Martin, May 1, 2019
    #1
  2. Brink Win User

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, May 1, 2019
    #2
  3. Surface Book and Dock Issues

    I have a surface book and a surface dock.

    Recently (april 2019) I ran into the problem that the USB ports on the dock did not work when the surface book was on. MS support asked me to update firmware and that failed too. So thanks to them, they replaced both my surface docks. - Again Thanks MS.

    Here is a new problem (and yes I had to update the firmware on the new docks too. Yes I have the latest drivers for my monitor.)

    1. I use extended display, with the mini display port and using cables from MS

    2. I use the surface book fully folded down (meaning display is up so I can write freely and the base is docked, but the keys cannot be used).

    3. My monitor is in portrait more.

    4. Every now then the display will stop working on the extended monitor mode and will only display on the surface screen, Then suddenly in one of the reboots it will start working again and continue till it cycles again

    5. What I found to trigger this behavior is when I am traveling or using the surface in a standalone mode and then plug it back on my desk it occurs. Thought not all the times

    Any idea what is going on?

    Running Windows 10, build 1809 (latest) with all updates
     
    RungunNathan, May 1, 2019
    #3
  4. Brink Win User

    Surface Book 2 - Surface Dock fails after resuming from hibernation

    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, May 1, 2019
    #4
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Surface Book 2 - Surface Dock fails after resuming from hibernation

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