Windows 10: Surface Book 2 USB and Docking Problems

Discus and support Surface Book 2 USB and Docking Problems in Windows 10 Support to solve the problem; Has anyone encountered this issue? ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. After it's done freezing, it... Discussion in 'Windows 10 Support' started by Nanodice, Feb 17, 2019.

  1. Nanodice Win User

    Surface Book 2 USB and Docking Problems


    Has anyone encountered this issue?
    ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. After it's done freezing, it gives off the "USB has connected" sound, stops freezing, then does it again and again for about 4-5 times. After it's done with that, it NEVER freezes again until the next startup. What's funny is that, during the freeze, the touch on the screen still works with no problems.
    Additionally, NONE of the USB slots are working, despite uninstalling all usb drivers in device manager, disabling suspension of usb in regedit, and reformatting.
    I'm guessing this is a hardware issue?

    The Surface Book 2 is on the Windows 10 build 17134

    :)
     
    Nanodice, Feb 17, 2019
    #1
  2. Brink Win User

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, Feb 17, 2019
    #2
  3. Surface Book and Dock Issues

    I have a surface book and a surface dock.

    Recently (april 2019) I ran into the problem that the USB ports on the dock did not work when the surface book was on. MS support asked me to update firmware and that failed too. So thanks to them, they replaced both my surface docks. - Again Thanks MS.

    Here is a new problem (and yes I had to update the firmware on the new docks too. Yes I have the latest drivers for my monitor.)

    1. I use extended display, with the mini display port and using cables from MS

    2. I use the surface book fully folded down (meaning display is up so I can write freely and the base is docked, but the keys cannot be used).

    3. My monitor is in portrait more.

    4. Every now then the display will stop working on the extended monitor mode and will only display on the surface screen, Then suddenly in one of the reboots it will start working again and continue till it cycles again

    5. What I found to trigger this behavior is when I am traveling or using the surface in a standalone mode and then plug it back on my desk it occurs. Thought not all the times

    Any idea what is going on?

    Running Windows 10, build 1809 (latest) with all updates
     
    RungunNathan, Feb 17, 2019
    #3
  4. waldo21 Win User

    Surface Book 2 USB and Docking Problems

    2nd monitor with surface book and dock does not play nice

    1. The new Microsoft surface dock.

    2. No, it has always behaved that way with the surface book and surface dock.

    3. Using the default display drivers that came with the surface book. - windows update does not show any alternatives.
     
    waldo21, Feb 17, 2019
    #4
Thema:

Surface Book 2 USB and Docking Problems

Loading...
  1. Surface Book 2 USB and Docking Problems - Similar Threads - Surface Book USB

  2. Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor

    in Windows 10 Gaming
    Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor: My workstation is set up such that I have a Surface Book 3 SB3 connected to a Surface Dock 2 SD2. The SD2 is in turn connected via two USB-C to DVI-D dual link cables to two external monitors. I've noticed an issue that when I connect my SB3 to my SD2, only one of the...
  3. Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor

    in Windows 10 Software and Apps
    Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor: My workstation is set up such that I have a Surface Book 3 SB3 connected to a Surface Dock 2 SD2. The SD2 is in turn connected via two USB-C to DVI-D dual link cables to two external monitors. I've noticed an issue that when I connect my SB3 to my SD2, only one of the...
  4. Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor

    in Windows 10 Drivers and Hardware
    Surface Book 3 + Surface Dock 2 Not Recognizing Second Monitor: My workstation is set up such that I have a Surface Book 3 SB3 connected to a Surface Dock 2 SD2. The SD2 is in turn connected via two USB-C to DVI-D dual link cables to two external monitors. I've noticed an issue that when I connect my SB3 to my SD2, only one of the...
  5. Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly

    in Windows 10 Drivers and Hardware
    Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly: I have a Surface Book 2 plugged into a Surface Dock 2. Every day or so, generally when I am on a webcall Teams, Zoom, or Webex, my mouse, keyboard, usb speaker, and usb webcam all plugged into the dock temporarily stop responding. My monitor, which is also plugged in to the...
  6. Problems with Surface Book 3 and/or Dock 2

    in Windows 10 Drivers and Hardware
    Problems with Surface Book 3 and/or Dock 2: My NEW Surface Book 3, with the NEW Dock 2, routinely cannot find my external monitor even though it worked for multiple days in a row. It also refuses to use the Nvidia graphics to run the monitor which makes it poorer quality. It is also VERY "laggy" using the Microsoft...
  7. Surface Book 2 charging problem

    in Windows 10 Performance & Maintenance
    Surface Book 2 charging problem: Hello Microsoft community, during the last couple of days I am having a problem with charging my Microsoft Surface Book 2 - when i plug the original charger, it will start charging and then stop, even though the charger is constantly plugged to the laptop. It It behaves as...
  8. Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet

    in Windows 10 Drivers and Hardware
    Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet: Hello All, Currently I have 6 Surface Book 2's all with the same issue. The Ethernet Adapter on the Surface Docks will connect and disconnect on repeat, once a second until eventually the SB2 will blue screen. There is roughly 150 Surface book 2's, 200 Surface Laptop 2's...
  9. Surface book 2 - reset problems

    in Windows 10 Installation and Upgrade
    Surface book 2 - reset problems: Hello, I'm having an issue with my Surface Book 2. After updating windows a few days ago my network adaptor suddenly just stopped working. I was unable to connect to the internet or detect WiFi networks. I decided to just reset the computer to factory settings after trying...
  10. Surface Book 2 USB and Docking Problems

    in Windows 10 Drivers and Hardware
    Surface Book 2 USB and Docking Problems: Has anyone encountered this issue? ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. After it's done freezing, it gives off the "USB has connected" sound, stops freezing, then does it again and again for about 4-5 times. After it's done...

Users found this page by searching for:

  1. surface book 2 dock usb issues

    ,
  2. surface book 2 surface dock problem

    ,
  3. docking usb port surface book 2

    ,
  4. problems with microsoft dock,
  5. surface book 2 dock not working,
  6. surface book 2 docking problems,
  7. surface dock for surface book 2