Windows 10: Surface Book 2 USB and Docking Problems

Discus and support Surface Book 2 USB and Docking Problems in Windows 10 Support to solve the problem; Has anyone encountered this issue? ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. After it's done freezing, it... Discussion in 'Windows 10 Support' started by Nanodice, Feb 17, 2019.

  1. Nanodice Win User

    Surface Book 2 USB and Docking Problems


    Has anyone encountered this issue?
    ALWAYS after startup, my Surface Book 2 touchpad freezes for 1-3 seconds several times. After it's done freezing, it gives off the "USB has connected" sound, stops freezing, then does it again and again for about 4-5 times. After it's done with that, it NEVER freezes again until the next startup. What's funny is that, during the freeze, the touch on the screen still works with no problems.
    Additionally, NONE of the USB slots are working, despite uninstalling all usb drivers in device manager, disabling suspension of usb in regedit, and reformatting.
    I'm guessing this is a hardware issue?

    The Surface Book 2 is on the Windows 10 build 17134

    :)
     
    Nanodice, Feb 17, 2019
    #1
  2. Brink Win User

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, Feb 17, 2019
    #2
  3. Surface Book and Dock Issues

    I have a surface book and a surface dock.

    Recently (april 2019) I ran into the problem that the USB ports on the dock did not work when the surface book was on. MS support asked me to update firmware and that failed too. So thanks to them, they replaced both my surface docks. - Again Thanks MS.

    Here is a new problem (and yes I had to update the firmware on the new docks too. Yes I have the latest drivers for my monitor.)

    1. I use extended display, with the mini display port and using cables from MS

    2. I use the surface book fully folded down (meaning display is up so I can write freely and the base is docked, but the keys cannot be used).

    3. My monitor is in portrait more.

    4. Every now then the display will stop working on the extended monitor mode and will only display on the surface screen, Then suddenly in one of the reboots it will start working again and continue till it cycles again

    5. What I found to trigger this behavior is when I am traveling or using the surface in a standalone mode and then plug it back on my desk it occurs. Thought not all the times

    Any idea what is going on?

    Running Windows 10, build 1809 (latest) with all updates
     
    RungunNathan, Feb 17, 2019
    #3
  4. waldo21 Win User

    Surface Book 2 USB and Docking Problems

    2nd monitor with surface book and dock does not play nice

    1. The new Microsoft surface dock.

    2. No, it has always behaved that way with the surface book and surface dock.

    3. Using the default display drivers that came with the surface book. - windows update does not show any alternatives.
     
    waldo21, Feb 17, 2019
    #4
Thema:

Surface Book 2 USB and Docking Problems

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