Windows 10: Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound

Discus and support Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound in Windows 10 Drivers and Hardware to solve the problem; Hi, I have Jabra BIZ 2400 II USB headphones with microphone connected toSurface Book 2 USB port. Using it with Teams or just listening to music starts... Discussion in 'Windows 10 Drivers and Hardware' started by Sven Kelemen, Apr 3, 2020.

  1. Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound


    Hi, I have Jabra BIZ 2400 II USB headphones with microphone connected toSurface Book 2 USB port. Using it with Teams or just listening to music starts fine and after a period of time, more and more,crackling sound is heard through the headphones. In the same time microphone continues to work fine. I did try updating the system and sound troubleshooter, but did not help. Its important to notice that same headphones work completely fine on my ThinkPad. So, I presume there is something going on with the USB ports. It doesn't matter which USB port I'm using on the Surface Book 2 or on docking station. Changing parameters in Headset Earphone Properties like disabling enhancements or changing quality/format or mode doesn't help. Switching same application sound from headphones to speakers continues without crackling sound on speakers. Any idea how to solve this issue? i don't want to switch to ThinkPad :-

    :)
     
    Sven Kelemen, Apr 3, 2020
    #1

  2. Help! Acer laptop crackling sound with headphones

    Hi,

    The crackling sound from your device when using headphones can be due to either hardware or software related issues. To isolate your concern, we'd like to ask the following:

    • Have you made any changes on your device prior to your concern?
    • What other troubleshooting steps have you performed to resolve your concern?
    • Have you tried using a different headphones? If yes, did you encounter the same issue?

    As an initial step we suggest that you update your sound driver to eliminate any issues related to faulty or outdated drivers. To do this, you can follow the steps provided on this

    link
    on how to update your device drivers.

    We're looking forward to your response.
     
    Darwin Dim, Apr 3, 2020
    #2
  3. RickNCN Win User
    USB sound card causes distortion and crackling only with my headphones

    I'm using a StarTech ICUSBAUDIO USB sound adapter
    Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound [​IMG]
    on a Windows 10 laptop. It shows up as a C-Media audio device.

    If I plug my -known good- Bose "On Ear Headphones"
    Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound [​IMG]
    into the output jack, I get very low volume and a lot of distortion and crackling.

    If I plug my speaker plug into the output, the sound is crystal clear.

    The headphones work perfectly with my desktop so I know they are good. What could be going on? Is it an impedance mismatch?

    I had some trouble finding the input impedance of my Bose "On Ear Headphones", but a reference website measured them at about 25ohms average depending on frequency. I think they're probably rated at 32ohms in specs I'd guess.. Using the industry standard 1/8 rule, the output impedance should be about 3-4ohms. IDK what the actual output impedance is on it.

    Could this be causing my problems?
    *Confused
     
    RickNCN, Apr 3, 2020
    #3
  4. Brink Win User

    Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound

    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Apr 3, 2020
    #4
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Surface Book 2 USB headphones Jabra BIZ 2400 II crackling sound

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