Windows 10: Surface Book 2 very slow if after charger is unplugged.

cjenwere · Apr 19, 2020

Hello,

This is a problem that has been bugging me for about two weeks. This problem started after Zoom crashed on my computer two weeks ago. Now whenever I unplug my laptop from my charger, the CPU speed is stuck at .38GHz for about 5 - 15 mins before it gets back to normal. This makes my laptop EXTREME slow. Before you ask, my battery performance is set on the highest level. This issue also occurs when I don't use my laptop for a fairly long time around 10 hours and then use it the next day. This type of stuff never ever used to happen. Can someone please help me fix my issue? What could be going wrong?

Any help is appreciated.

:)

Brink · Apr 19, 2020

New Update for Surface Book 2 on Windows 10 April 2018 v1803 - May 9 Surface

We’ve released a new update for Surface Book 2 devices with Windows 10 Version 1803 and above. This update includes a new driver for Surface Integration that improves hibernation on Windows 10 April 2018 Update.

This update is available in MSI format from the Surface Book 2 Drivers and Firmware page at the Microsoft Download Center. Click Download to download the following file:

SurfaceBook2_Win10_17134_1802209_1.msi

For your reference, here is the driver version and improvement provided:

Surface Book 2:

Surface Integration v4.7.136.0 improves hibernation on Windows 10 April 2018 Update.

Click to expand...

Source: Update for Surface Book 2 (09 May 2018) Surface

See also: https://support.microsoft.com/en-us/help/4055398

Brink · Apr 19, 2020

New Surface Book 2 firmware versions for Windows 10 - Oct. 11

Improvements and fixes in the update

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

[table][tr][td]Windows Update History Name[/td] [td]Device Manager Name[/td] [/tr] [tr][td]Surface – System – 1.75.139.0[/td] [td]Surface Base 2 Firmware Update – Firmware

1.75.139.0 improves battery stability.

[/td] [/tr] [tr][td]Surface – Firmware – 182.1004.139.0[/td] [td]Surface System Aggregator – Firmware

182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and improves battery stability.

[/td] [/tr] [tr][td]Surface – Firmware – 389.2837.768.0[/td] [td]Surface UEFI – Firmware

389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.

[/td] [/tr] [/table]

Known issues and additional information about Surface Book 2

We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. The following is a known issue:

[table][tr][td]Symptom[/td] [td]Workaround[/td] [/tr] [tr][td]The dGPU may occasionally disappear from device manager on Surface Book 2 with dGPU. Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Windows 10 May 2019 Update (version 1903), some apps or games that need to perform graphics intensive operations may close or fail to open. To safeguard your update experience, we have applied a compatibility hold on Surface Book 2 devices with Nvidia dGPUs, preventing them from being offered the Windows 10 May 2019 Update (version 1903), until this issue is resolved. Affected platforms:

Client: Windows 10 May 2019 Update (version 1903)

[/td] [td]Workaround: To mitigate the issue, if you are already on Windows 10 May 2019 Update (version 1903), you can restart the device or select the Scan for hardware changes button in the Action menu or on the toolbar in Device Manager. Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved. Next steps: We are working on a resolution and will provide an update in an upcoming release.[/td] [/tr] [/table]
Click to expand...

Source: https://support.microsoft.com/en-us/...update-history

Brink · Apr 19, 2020

New Surface Book 2 Drivers and Firmware Update Nov. 18 Surface

We are pleased to announce today we now have available the initial driver and firmware pack for Surface Book 2, available for you to download at the Microsoft Download Center. This initial driver and firmware pack is available in two versions, one for Windows 10 Version 1703 (the Creators Update) and above, the other for Windows 10 Version 1709 (the Fall Creators Update) and above.

Download the driver and firmware pack MSI files from the Surface Book 2 page of the Microsoft Download Center:

SurfaceBook2_Win10_15063_1702009_2.msi

SurfaceBook2_Win10_16299_1703009_2.msi

You can identify which file to download for your device by the build number located in the file name. This build number represents the minimum build of Windows required to install the drivers and firmware within that file. For example, the file SurfaceBook2_Win10_15063_1702009_2.msi has a minimum build of 15063, in other words Windows 10 Version 1703 or the Creators Update. You can find a full list the build numbers for each Windows 10 version at the Windows 10 release information page.

Note: The minimum version of Windows supported on Surface Book 2 is Windows 10 Creators Update, Version 1703.

Note: Starting with Surface Studio, driver and firmware packs for all new Surface devices will be provided in MSI format only. Drivers and firmware will not be provided in ZIP format. You can easily extract the contents of the MSI driver and firmware pack, for example to import the drivers into your MDT deployment share or System Center Configuration Manager driver catalog, using the administrative installation option of msiexec, msiexec /a. For example, to extract the contents of SurfaceBook2_Win10_15063_1702009_2.msi to the folder D:\Surface Book 2\Windows 10 Version 1703\1702009 without bringing up the installation dialog, you would use the following command:

msiexec /a SurfaceBook2_Win10_15063_1702009_2.msi targetdir=D:\Surface Book 2\Windows 10 Version 1703\1702009 /qn

Note: When extracting driver files from the MSI, the destination folder (targetdir) must be different than the folder containing the MSI file.

These initial driver and firmware packs also include updates for the drivers and firmware provided on the first wave of devices shipped from the factory, commonly known as a Day 0 update. These updated drivers include the drivers for Intel(R) HD Graphics 620, Surface Dial Filter, Surface DTX, Surface Integration, Surface Ucsi Device, and Surface UEFI for devices with Windows 10 Version 1703 (Creators Update) and above, and NVIDIA GeForce GTX 1050, NVIDIA GeForce GTX 1060, Surface ACPI Notify Driver, and Surface Integration Service Device for devices with Windows 10 Versions 1709 (Fall Creators Update) and above. These updates improve system stability and, for devices with Windows 10 Version 1709, provide support for Windows Mixed Reality experiences.

Specific fixes for Surface Book 2 devices with Windows 10 Version 1703 and above include:

Intel(R) HD Graphics 620 (v22.20.16.4840) improves system stability.

Surface Dial Filter (v1.19.136.0) improves system stability.

Surface DTX (v2.27.136.0) improves system stability.

Surface Integration (v4.6.136.0) improves system stability.

Surface Ucsi Device (v2.14.136.0) improves system stability.

Surface UEFI (v387.1879.769.0) improves system stability.

Specific fixes for Surface Book 2 devices with Windows 10 Version 1709 and above additionally include:

NVIDIA GeForce GTX 1050 (v23.21.13.8808) provides support for Windows Mixed Reality features.

NVIDIA GeForce GTX 1060 (v23.21.13.8808) provides support for Windows Mixed Reality features.

Surface ACPI Notify Driver (v5.15.136.00) provides support for Windows Mixed Reality features.

Surface Integration Service Device (v4.14.136.0) provides support for Windows Mixed Reality features.

Note: You can find a list of all driver and firmware updates for Surface Book 2 in the Surface Book 2 update history.
Click to expand...

Read more: Surface Book 2 Drivers and Firmware (Initial Release) Surface

Windows 10: Surface Book 2 very slow if after charger is unplugged.

Surface Book 2 very slow if after charger is unplugged.

Surface Book 2 very slow if after charger is unplugged.

Surface Book 2 very slow if after charger is unplugged.

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