Windows 10: Surface Book 3 does not turn monitors after "Power Saving"

Discus and support Surface Book 3 does not turn monitors after "Power Saving" in Windows 10 Performance & Maintenance to solve the problem; This are my power settings on surface book 3, I am connected with surface dock v1, after 20 min, monitors are turned of and I can not wake them up.... Discussion in 'Windows 10 Performance & Maintenance' started by croban, Aug 7, 2020.

  1. croban Win User

    Surface Book 3 does not turn monitors after "Power Saving"


    This are my power settings on surface book 3, I am connected with surface dock v1, after 20 min, monitors are turned of and I can not wake them up.

    ctrl+strg+win+b did not helped, also "volume +-" three time did not help either. What can I do?

    Surface Book 3 does not turn monitors after "Power Saving" fbebec87-338d-4620-aa8f-c6167219fa0d?upload=true.png

    :)
     
    croban, Aug 7, 2020
    #1
  2. Shawn Win User

    Surface Book battery drain while turned off

    As the title describes, it happened this morning after charging it the night before to 100%, I disconnected the power source and had it on for a few minutes then turned if off. About nine hours later, I turn it one (without power chord) and it was at 33%!!

    I ran a powecfg report and the cycles (~100) and watts seem normal.
    I ran a sleep study and it showed a "abnormal shutdown" around the time I turned it on. Info is below.

    The system is up to date per its own autoupdater.

    Any suggestions?

    Time before the event (power report)


    Surface Book 3 does not turn monitors after "Power Saving" [​IMG]



    (sleep report):

    Surface Book 3 does not turn monitors after "Power Saving" [​IMG]


    Details of the event:


    Surface Book 3 does not turn monitors after "Power Saving" [​IMG]


    thank you,

    Surface Book
    i5, 8Gb, Nvidia
     
    Shawn, Aug 7, 2020
    #2
  3. Brink Win User
    September Updates for Surface Pro 4, Surface Book, and Surface 3


    Source: September Updates for Surface Pro 4, Surface Book, and Surface 3 Surface
     
    Brink, Aug 7, 2020
    #3
  4. Marrion_Y Win User

    Surface Book 3 does not turn monitors after "Power Saving"

    Surface book 3 Bluetooth

    Hi
    Mr. Meeseeks
    ,

    Thank you for reaching out to Microsoft Community.

    Do these Bluetooth devices goes to just paired/stops even while you are using them or just when they are idled or on standby for few minutes?

    Please try these steps first to troubleshoot the issue on your Surface Book 3 Bluetooth connection then observe if issues persist:

    1: Run
    Surface Diagnostic Toolkit
    and check
    Windows Update


    2: Update drivers and firmware

    Check what is the current OS Build of your Windows version by going to
    Settings > System >
    About
    .

    Go to
    Download driver and firmware for Surface
    , choose Surface Book 3 then click
    Download on the next page.

    After downloading, run and install the .msi then Restart.

    3: Run System File Checker Tool in Windows 10

    If the issue still persist after the steps above, please try to turn off the power saving option on the Bluetooth driver of the device. Follow these steps below:

    Open Device Manager

    Expand Bluetooth

    Double-click on the Bluetooth Radio Adapter then select the
    Power Management tab (if present)

    Tick/uncheck the box for the Allow the computer to turn off this device to save power
    option

    Click OK

    Expand Human Interface Devices

    Double-click on the Bluetooth Low Energy GATT
    compliant driver then select the Power Management
    tab (if present)

    Tick/uncheck the box for the Allow the computer
    to turn off this device to save power option

    Click OK and close Device Manager

    Observe then if your Bluetooth devices still goes to just
    Paired from Connected

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may
    have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.
     
    Marrion_Y, Aug 7, 2020
    #4
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Surface Book 3 does not turn monitors after "Power Saving"

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