Windows 10: Surface Book no longer booting - trying to recover a few files

Discus and support Surface Book no longer booting - trying to recover a few files in Windows 10 Support to solve the problem; Hello all, Running Windows 10 Home on a Surface Book 2nd generation - my wife's computer. It was occasionally blue screening for her a few months ago,... Discussion in 'Windows 10 Support' started by drmsi9292, Mar 24, 2020.

  1. drmsi9292 Win User

    Surface Book no longer booting - trying to recover a few files


    Hello all,

    Running Windows 10 Home on a Surface Book 2nd generation - my wife's computer. It was occasionally blue screening for her a few months ago, and apparently following one incident, it will no longer boot past the surface logo - it bluescreens immediately with BAD_SYSTEM_CONFIG_INFO. I don't think the internal SSD is dead but I'm trying to avoid a re-installation because there's a about a week's worth of work at stake that I'd like to retrieve for my wife if possible.

    Things I've tried:

    -Normal Windows Repair options: all immediately fail as if they don't recognize the windows installation

    -Running command prompt from the recovery menu. After unlocking the drive (apparently bitlocker was on), I can see the top level folders of the C: drive, but if I do dir on any of the children directories, they all appear empty

    -Booting into Ubuntu & Kyhi's Recovery Tools to see if I could get at the files - the windows installation volume doesn't even show up in either case; not too sure if this is because of Bitlocker but I guess I'd expect to still be able to see the volume.

    -Creating a Windows 10 Recovery Bootable - again, doesn't seem to recognize any windows installations, nor do I even see the volume using DISKPART so I'm not really sure what data recovery options to attempt to use

    Any other suggestions? Only thing I can think to try before giving up and wiping it would be to take the thing apart and physically attach the SSD to another PC, but if that's the final option I'd probably just reinstall and hope the drive's not busted.

    Thanks for any help provided!

    :)
     
    drmsi9292, Mar 24, 2020
    #1
  2. Brink Win User

    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, Surface Book no longer booting - trying to recover a few files :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Mar 24, 2020
    #2
  3. Brink Win User
    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Mar 24, 2020
    #3
  4. Brink Win User

    Surface Book no longer booting - trying to recover a few files

    Updates for Surface Book and Surface Pro 4 - April 5th 2017

    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Mar 24, 2020
    #4
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Surface Book no longer booting - trying to recover a few files

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