Windows 10: Surface Display Dock not showing external monitor

Discus and support Surface Display Dock not showing external monitor in Windows 10 Drivers and Hardware to solve the problem; Hi! So i have in my possession a Surface Display Dock which was originally use for Lumia Continuum. I'm plugging it into my Laptop (MSI, Core... Discussion in 'Windows 10 Drivers and Hardware' started by Arthur Percival, Dec 8, 2019.

  1. Surface Display Dock not showing external monitor


    Hi!


    So i have in my possession a Surface Display Dock which was originally use for Lumia Continuum. I'm plugging it into my Laptop (MSI, Core i7-8750H, GTX1650 Max-Q). The Dock has been detected and i can use the USB port on it for my Keyboard and mouse, The drivers are also correctly installed but i can not get it to display the images through the HDMI port.


    Do you have any specific drivers required for the dock to work with Windows 10 PC?


    Thank you in advance!


    Best regards,

    Arthur.

    :)
     
    Arthur Percival, Dec 8, 2019
    #1
  2. bgardner Win User

    External monitor connected to Surface Pro 4 via Surface dock not working after computer resumes from sleep

    I have a Surface Pro 4 (running production Windows 10, Version 1511, Build 10586.164) connected to a Dell P2314T monitor (23" touch, P/N 0DWF2X, Rev A00) via the DisplayPort connector on a Surface Dock (the newer, brick style). When docked, my desktop is
    set to Extend across the Surface and external screens. This configuration works well until the Surface sleeps or turns off the display during inactivity. At that point, resuming work turns on the Surface display, but the external monitor is blank and the
    only way I can get it to resume working properly is to reboot. I've tried undocking/re-docking, disconnecting and reconnecting the DisplayPort cable, cycling through different "Project" modes (e.g. PC Screen / Duplicate / Extend / Second Screen) - nothing
    revives the external monitor. I notice that the Settings|System|Display
    dialog indicates that the external monitor is present, and that it properly cycles between the absence and presence of the external monitor when I undock and re-dock it (even though the external monitor remains blank).

    This behavior did not occur when I first got the Surface and Dock. It broke somewhere along the way, but I'm not sure with which update (I had lots of problems applying KB3140768 that I eventually fixed, but that did not help). Any suggestions?

    ** UPDATE on 4/2/16: I believe that I have found the fix to my problem, which involved updating the Intel display driver. For more information, see my post dated April 2, 2016 (In reply to Skelett's post on March 4, 2016) at Surface Pro 4 - External display not recognised after sleep following 17th Feb 2016 updates
     
    bgardner, Dec 8, 2019
    #2
  3. Jake_540 Win User
    Surface Pro 4 screen active when type cover closed and external monitor in use.

    I have a Surface Pro 4 with a Surface Dock. I have an external monitor plugged into the dock.

    When I turn on or restart the Surface Pro with the Type Cover closed, both the Surface display and the external monitor are activated. I then have to go into the Display settings to select "Show only on 2" to turn off the Surface display and achieve the
    correct resolution on the external monitor.

    Is there any way I can get the Surface to realise when the Type Cover is closed and only display on an external monitor?
     
    Jake_540, Dec 8, 2019
    #3
  4. Brink Win User

    Surface Display Dock not showing external monitor

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, Dec 8, 2019
    #4
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Surface Display Dock not showing external monitor

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