Windows 10: Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly

Discus and support Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly in Windows 10 Drivers and Hardware to solve the problem; I have a Surface Book 2 plugged into a Surface Dock 2. Every day or so, generally when I am on a webcall Teams, Zoom, or Webex, my mouse, keyboard, usb... Discussion in 'Windows 10 Drivers and Hardware' started by MichaelKaechele, Aug 5, 2020.

  1. Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly


    I have a Surface Book 2 plugged into a Surface Dock 2. Every day or so, generally when I am on a webcall Teams, Zoom, or Webex, my mouse, keyboard, usb speaker, and usb webcam all plugged into the dock temporarily stop responding. My monitor, which is also plugged in to the dock, has no issue and continues to function. After 20 seconds or so, the mouse, keyboard, and usb speaker start working again. For the webcam, I have to unplug and replug in to come back.


    In my windows log, I see the following event:

    Event 1001; Windows Error Reporting

    Fault bucket , type 0


    Event Name: LiveKernelEvent

    Response: Not available

    Cab Id: 0



    Problem signature:

    P1: 144

    P2: 3003

    P3: ffffab8f017575b0

    P4: 40010000

    P5: 0

    P6: 10_0_18363

    P7: 0_0

    P8: 256_1

    P9:

    P10:



    Followed by another event 9 seconds later:

    Event 1001; Windows Error Reporting

    Fault bucket LKD_0x144_USBHUB3_DEVICE_ENUMERATION_FAILURE_UsbHub3!TelemetryData_CreateReport_VEN_045E_DEV_09B3_REV_6373, type 0

    Event Name: LiveKernelEvent

    Response: Not available

    Cab Id: 51180387-f967-4b58-bdf3-6764e4704880



    Problem signature:

    P1: 144

    P2: 3003

    P3: ffffab8f017575b0

    P4: 40010000

    P5: 0

    P6: 10_0_18363

    P7: 0_0

    P8: 256_1

    P9:

    P10:


    Not sure what next steps are. Windows is fully up-to-date. All firmware updates installed.

    :)
     
    MichaelKaechele, Aug 5, 2020
    #1
  2. Brink Win User

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, Aug 5, 2020
    #2
  3. Brink Win User
    Behind the design: Meet Surface Book 3, Surface Go 2 & Surface Dock 2

    Read more: https://techcommunity.microsoft.com/...e/ba-p/1353324
     
    Brink, Aug 5, 2020
    #3
  4. Brink Win User

    Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly

    New Surface Book 2 Drivers and Firmware for Windows 10 - July 9

    Source: https://support.microsoft.com/en-us/...update-history

    Manual Download: https://www.microsoft.com/en-us/down....aspx?id=56261
     
    Brink, Aug 5, 2020
    #4
Thema:

Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly

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