Windows 10: Surface Dock won't recognize monitors

I just did the latest update and now my surface dock (used with a surface pro 4 - 16 RAM - 512 SSD) won't recognize the attached monitors... I can see one monitor at a time if I attach it directly to the surface pro, but I NEED both monitors for my work.. What happened? I need this fixed and can't find a solution. Please contact me ASAP

:)

 

DVI not working on extended monitor with Surface Book docking station

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Make sure the power light for the docking station is on
  
• 
  Make sure the monitor is getting power
  
• 
  Make sure the cable is connected properly to the monitor
  
• 
  Unplug and reconnect the Mini-DVI adapter on the back of your docking station
  
• 
  Try flipping the connector for the adapter over (turns out some adapters can go in upside-down)
  
• 
  Take the Surface out of the docking station then put it back in
  
  
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Surface Pro 4 Docking issues

Our company has several Surface pros in use from 2, 3 and a few 4's. We are using dual monitors with several of them. We are trying to get the best all-around connection to them but still loose monitors occasionally. Sometimes it’s an issue trying to
reconnect them. We use some Docking Station's with the StarTech MSTMDP123DP with display port to DVI at the monitors for some users. We are also trying the Surface Dock. We are having an issue with the Surface Dock right now using the Mini Display to a DVI
on a Samsung S24C200 Monitor or Mini Display to Display Port on the monitor side using the Samsung S24E450DL monitor. When plugged into the Dock the monitor will not show, just a black screen, but it is recognized on the surface. Sometimes it will show the
image but not use the whole monitor even at recommended resolution. If I plug it in on the Display port on the surface itself it works perfect. Should we be using an active monitor cable with the Surface Dock. Please review this and help with a solution. What
is the best performance monitors and cabling without an extreme cost? Thanks for your help.

 

surface dock ethernet disconnects intermittently

Hi This is my second Surface Dock (connected to Surface Book) The first one intermittently lost connection to my monitor. After many attempts to remedy I ended up solving the problem by replacing it.

The replacement is working ok with my monitor but now the Ethernet disconnects intermittently. Hopefully I don't have another faulty dock. Any suggestions?