Windows 10: Surface - Extension -

Discus and support Surface - Extension - in Windows 10 Drivers and Hardware to solve the problem; What is 'Surface - Extension -' which appeared in Windows Update today 11th June 2021 .This "Driver update" just appeared for me, yet I... Discussion in 'Windows 10 Drivers and Hardware' started by its_Tricky83, Jun 10, 2021 at 7:37 PM.

  1. Surface - Extension -

    What is 'Surface - Extension -' which appeared in Windows Update today 11th June 2021 .This "Driver update" just appeared for me, yet I can't find any information on the internet matching the title of the update.The device is a 'Microsoft Surface Laptop 3' connected to a 'Microsoft Surface Dock 2'.If anyone has a reliable source detailing what each and every one of these 'Surface - ....' updates are, preferably ahead of when they are released to the public, that would be great! I can't find a single thing!

    its_Tricky83, Jun 10, 2021 at 7:37 PM
  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.

    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit

    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
  3. Problem updating Windows Surface Pro 4 with Windows 10 feature updates


    I have manage to install image for Microsoft Surface Pro 4 by going to and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Type in the command:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI

    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
  4. Surface - Extension -

    SURFACE 3 camera and sound not working

    Hi Michael,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

    • Have you made any changes to the operating system prior to this issue?
    • What exactly happens when you try to access camera and sound on your device?

    This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

    Step 1: Run the Hardware and Devices troubleshooter
    and check.

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    1. Press
    Windows key from the keyboard, type Troubleshooting
    and select it.

    2. Click on
    view all option on the upper left corner of Troubleshooting window.

    3. Select the
    Hardware and Device options from the list.

    4. Click
    Next to run the Hardware and Device Troubleshooter.

    Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.


    • Connect to the internet.
    • Press Windows key and type
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.
    Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

    For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

    Browse topics for Surface 3

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
    Deepika Gowda, Jun 10, 2021 at 7:38 PM

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