Windows 10: Surface Headphones will not switch Bluetooth profiles from Hands-Free to Stereo

Hello,


I am using the Surface Headphones for both music and softphone applications such as dialpad and shoretel connect. When the headphones are initially turned on, the stereo audio (headphones profile) is playing and is great. However, if I need to jump onto a call, the application will switch to hands-free mode. This is fine and is to be expected, but when I am done with the call, the profile will STAY in handsfree mode. To revert back to my headphones stereo audio, I need to manually navigate to the Sounds and disconnect the Headset.


I've confirmed that all of my bluetooth drivers are update to date via the device manager and have also tried to uninstall/reinstall the bluetooth drivers. Additionally, my Surface headphones are update to date as per the Cortana Devices app.


Is this something that Windows supports? I would imagine that bluetooth devices should be able to automatically switch between the "Headphones" and "Handsfree" profile.


Thanks,

Ben

:)

 

Bluetooth Stereo Headphones

The 9300i does not support Bluetooth stereo (A2DP profile). If the headphones support the Bluetooth handsfree profile, they might work in mono (one audio channel only).

 

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setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

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