Windows 10: Surface is cutting off dialoge box in bluetooth pair

Discus and support Surface is cutting off dialoge box in bluetooth pair in Windows 10 Customization to solve the problem; I have tried changing display properties. I have tried all suggestions in communities and scaling.ed all suggestions in communities and scaling. I... Discussion in 'Windows 10 Customization' started by CYNTHIAMOTLEY1, Sep 20, 2020.

  1. Surface is cutting off dialoge box in bluetooth pair

    I have tried changing display properties. I have tried all suggestions in communities and scaling.ed all suggestions in communities and scaling. I have a screenshot but it won't upload.

    CYNTHIAMOTLEY1, Sep 20, 2020
  2. Junaid_A Win User

    Unable to pair bluetooth device


    Thank you for writing to Microsoft community forums.

    • Are you aware of any changes that happened on the computer prior to this issue?

    I suggest you to try the methods listed below and check if it works:

    Method 1

    Run Bluetooth troubleshooter:

    • Open Settings and click on Update and Security.
    • Choose Troubleshoot, and under
      Find and fix other problems
      , select
    • Allowthe troubleshooter to Run.

    Method 2

    Configure Bluetooth service:

    • Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
    • Locate Bluetooth Support Service, right click on the service and choose
    • Under Log On tab, choose This Account and type in
      Local Service.
    • Delete the password in the password tab, and tap
    • Restart the service and try connecting the Bluetooth device.

    Method 3

    Troubleshoot pairing issues with Surface Keyboard:

    Refer The keyboard stopped working or can’t be paired section in the article
    Troubleshoot problems with Surface Keyboard
    and check if it helps.

    Hope it helps.

    Junaid_A, Sep 20, 2020
  3. Bluetooth does not Recognize/Pair/See Bluetooth Hardware

    System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

    Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

    Here is the problem.

    I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

    When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

    I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

    It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.
    tashaestein1, Sep 20, 2020
  4. Louie Del Win User

    Surface is cutting off dialoge box in bluetooth pair

    Pairing Bluetooth Headphones

    As an additional troubleshooting step, we suggest that you try to change the Startup type for Bluetooth Support Service as Automatic. Here are the steps:

    • In the search box, type services and click on the result.
    • Select and double-click Bluetooth Support Service.
    • Under the Startup type, click on the drop-down menu and change it to
    • Restart your computer.

    For any results, please send us a response.
    Louie Del, Sep 20, 2020

Surface is cutting off dialoge box in bluetooth pair

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