Windows 10: Surface keyboard pairing issues

A user has two surface keyboards, one at work, the other at home. They are identical and are set up to use Bluetooth. It seems that every time the user moves her laptop from work to home keyboards, she has to re-pair both the mouse and keyboard for them to work. Both sets of mouse and keyboard have different entries in Bluetooth devices so it's not as though they're trying to share a device config.Anyone know what is going on and can suggest a fix?Dell XPS 13 if that makes any difference.

:)

 

Issues with Surface Ergonomic Keyboard

To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

• (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
• Click Device Manager.
• Expand Keyboards.
• Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
  Uninstall.
• On the Confirm Device Removal dialog box, click the
  Delete the driver software for this device option to delete the driver package that was used for the device.
• After deleting the driver, visit this
  link and download the driver software.
• After downloading the driver software, run it to install.
• After installing the driver, restart your computer.
• After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.

After performing the steps, kindly share with us the result.

 

how to pair a wireless desktop900 to a surface pro 4

Hi, francescostarace1!

Thanks for reaching out to Microsoft Community. We are sorry to learn you have issues with your Wireless Desktop 900 getting paired and connected to your Surface Pro 4. Thanks for taking the time to let us know about this.

To troubleshoot the issue, please follow these steps:

• Check for Windows Update:

Go to Settings > Update & Security > Windows Update > Check for Updates

Please restart your device to apply the updates.

• Pair your keyboard and mouse.

1. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. The light will blink to show that they are discoverable. The pairing button is usually on the bottom of the accessory.
2. On your PC, select Start > Settings > Devices > Bluetooth & other devices.
3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse or keyboard from the list of devices. Follow any other instructions if
   they appear, then select Done.

If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.

Kind regards,

 

Surface Keyboard driver ready - No Surface Keyboard Here

Windows 10 Pro v1909

Today I got offered on Windows Update:
Surface - Keyboard 1.0.104.0
Ready to download when I am not on a Metered Connection

In Devices I have a "Digital Media Keyboard" , no Surface Keyboard listed.

What do I do with this thing?