Windows 10: Surface Laptop 2 - Blue Screen, Error: WIN8_DRIVER_FAULT

Hi,


I'm having trouble deciphering the DMP file generated from the computer.

Copy-pasting it here.


End-user was restarting the machine after her monitors were not working as expected (connected through Surface Dock).

The computer has the latest drivers and firmware installed.



Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Users\aransoms\OneDrive - Concert Properties Ltd\Desktop\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 18362 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff800`1ca00000 PsLoadedModuleList = 0xfffff800`1ce48210

Debug session time: Fri Nov 15 10:23:27.277 2019 (UTC - 8:00)

System Uptime: 2 days 17:41:49.592

Loading Kernel Symbols

......................................Page 200042d93 too large to be in the dump file.

.........................

................................................................

................................................................

............................

Loading User Symbols



Loading unloaded module list

..................................................

For analysis of this file, run !analyze -v

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp

subsystem.

Arg2: 000000000000012c, Timeout in seconds.

Arg3: ffff90089155e040, The thread currently holding on to the Pnp lock.

Arg4: fffff8002286c7e0, nt!TRIAGE_9F_PNP on Win7 and higher



Debugging Details:

------------------



Implicit thread is now ffff9008`9155e040



KEY_VALUES_STRING: 1





PROCESSES_ANALYSIS: 1



SERVICE_ANALYSIS: 1



STACKHASH_ANALYSIS: 1



TIMELINE_ANALYSIS: 1





DUMP_CLASS: 1



DUMP_QUALIFIER: 401



BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202



SYSTEM_MANUFACTURER: Microsoft Corporation



SYSTEM_PRODUCT_NAME: Surface Laptop 2



SYSTEM_SKU: Surface_Laptop_2_1769_Commercial



SYSTEM_VERSION: D:F B:0CA56519 F:U C:0A P:C1 S:01



BIOS_VENDOR: Microsoft Corporation



BIOS_VERSION: 137.2706.768



BIOS_DATE: 04/18/2019



BASEBOARD_MANUFACTURER: Microsoft Corporation



BASEBOARD_PRODUCT: Surface Laptop 2



DUMP_TYPE: 1



BUGCHECK_P1: 4



BUGCHECK_P2: 12c



BUGCHECK_P3: ffff90089155e040



BUGCHECK_P4: fffff8002286c7e0



DRVPOWERSTATE_SUBCODE: 4



IMAGE_NAME: UsbHub3.sys



DEBUG_FLR_IMAGE_TIMESTAMP: 0



MODULE_NAME: UsbHub3



FAULTING_MODULE: fffff80036130000 UsbHub3



CPU_COUNT: 8



CPU_MHZ: 840



CPU_VENDOR: GenuineIntel



CPU_FAMILY: 6



CPU_MODEL: 8e



CPU_STEPPING: a



CPU_MICROCODE: 6,8e,a,0 (F,M,S,R) SIG: B4'00000000 (cache) B4'00000000 (init)



BLACKBOXACPI: 1 (!blackboxacpi)





BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT



BUGCHECK_STR: 0x9F



PROCESS_NAME: System



CURRENT_IRQL: 2



ANALYSIS_SESSION_HOST: C-1190HOR-WC303



ANALYSIS_SESSION_TIME: 11-15-2019 10:58:00.0045



ANALYSIS_VERSION: 10.0.18362.1 amd64fre



STACK_TEXT:

fffff800`2286c7a8 fffff800`1cc9f1c6 : 00000000`0000009f 00000000`00000004 00000000`0000012c ffff9008`9155e040 : nt!KeBugCheckEx

fffff800`2286c7b0 fffff800`1cfafad6 : fffff800`2286ca10 00000000`000000c4 fffff800`19dd8800 00000000`00000001 : nt!PnpBugcheckPowerTimeout+0x76

fffff800`2286c810 fffff800`1ca6ba79 : ffffbf84`e4edf230 ffff9008`8bb89eb8 00000000`00000000 000032c9`00000002 : nt!PopBuildDeviceNotifyListWatchdog+0x16

fffff800`2286c840 fffff800`1ca6a7d9 : 00000000`0000001a 00000000`00989680 00000000`0089aaac 00000000`000000c4 : nt!KiProcessExpiredTimerList+0x169

fffff800`2286c930 fffff800`1cbc4d64 : 00000000`00000000 fffff800`19dd5180 fffff800`1cf91400 ffff9008`8ba6b0c0 : nt!KiRetireDpcList+0x4e9

fffff800`2286cb60 00000000`00000000 : fffff800`2286d000 fffff800`22866000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x84





THREAD_SHA1_HASH_MOD_FUNC: 0efaf37e6601d7f65db9dbe50a219f0403a414f7



THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d129f84982389b6a6b66dde2f65d6511cbf30745



THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693



FOLLOWUP_NAME: MachineOwner



IMAGE_VERSION: 10.0.18362.1



STACK_COMMAND: .thread ; .cxr ; kb



FAILURE_BUCKET_ID: 0x9F_4_msux64w10_IMAGE_UsbHub3.sys



BUCKET_ID: 0x9F_4_msux64w10_IMAGE_UsbHub3.sys



PRIMARY_PROBLEM_CLASS: 0x9F_4_msux64w10_IMAGE_UsbHub3.sys



TARGET_TIME: 2019-11-15T18:23:27.000Z



OSBUILD: 18362



OSSERVICEPACK: 0



SERVICEPACK_NUMBER: 0



OS_REVISION: 0



SUITE_MASK: 272



PRODUCT_TYPE: 1



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



OS_LOCALE:



USER_LCID: 0



OSBUILD_TIMESTAMP: unknown_date



BUILDDATESTAMP_STR: 190318-1202



BUILDLAB_STR: 19h1_release



BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202



ANALYSIS_SESSION_ELAPSED_TIME: 363d



ANALYSIS_SOURCE: KM



FAILURE_ID_HASH_STRING: km:0x9f_4_msux64w10_image_usbhub3.sys



FAILURE_ID_HASH: {f0cf7d05-7ce2-f5d3-9f90-b01d5e7bcced}



Followup: MachineOwner

---------


Any help much appreciated.


Thanks,

Allan

:)

 

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