Windows 10: Surface Laptop 3 and Qualcomm Atheros QCA61x4A Wireless Network Adapter issues

I have a Surface Laptop 3 - Version 10.0.22631. The wifi connection keeps dropping every 10 minutes. It is happening more often and faster. Causing immense stress. My network adapter is Qualcomm Atheros QCA61x4A Wireless Network Adapter. I have updated the driver. I have also disabled the driver many times and restarted and enabled. Nothing seems to be working. Please help

:)

 

Lost internet after hibernation with network adapter Qualcomm Atheros QCA61x4A Wireless

Hi pgomes_2000,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you are having trouble with your Qualcomm Atheros QCA61x4A Wireless Network Adapter after hibernation.

1. Power Management Settings:

- Open Device Manager.

- Locate your Qualcomm Atheros network adapter, right-click on it, and select "Properties."

- Go to the "Power Management" tab and uncheck the option that allows the computer to turn off the device to save power.

2. Suggests that you can try to reinstall and update the Qualcomm Atheros QCA61x4A Wireless Network Adapter driver. To do this, you need to follow these steps:

Use Windows search to search for device manager and select the first result it open it.

Expand Network adapters.

Right-click on Qualcomm Atheros QCA61x4A Wireless Network Adapter and then select Uninstall device.

Restart your computer and let Windows automatically re-detect the adapter and re-install its driver.

Alternatively, you can download the latest driver from the official website of Qualcomm or Acer and install it manually.

3. Reset TCP/IP:

- Open Command Prompt as an administrator.

- Type the following commands one by one and press Enter after each:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

4. Network Troubleshooter:

- Run the built-in Windows Network Troubleshooter. Go to Settings > System > Troubleshoot > Additional troubleshooters > Internet Connections.

If none of these steps resolve the problem, reaching out to the laptop manufacturer's support directly might provide more tailored assistance or potential warranty-related solutions, especially if this issue has persisted across driver changes.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

 

Qualcomm Atheros QCA61x4A Wireless Network Adapter Issues

I recently purchased a new Go 2. It was having issues with wifi connection, so I returned it for a refund. I am not buying another unless a concrete solution for the Qualcomm Atheros QCA61x4A problem is found. Here's the deal:

A lot of times, the device would connect and stay connected to a wifi signal with no issue. However, other times it either could not see a signal at all, or it was connected but without internet. This is when other devices--including a cheap phone--were in
the same room and had no problem seeing and staying connected to the wifi signal. SurfaceBook, Surface Pro, Macbook, Chromebook, cheap cell phones--everything else could connect without issue. The issue is specific to the Qualcomm Atheros QCA61x4A Wireless
Network Adapter, although I don't know if it is a driver/configuration issue or if it is just cheap hardware.

Note that I was experiencing the worst problems in a building where I was connecting to a 2.4GHz signal. Again, all other devices were not experiencing any issue, and all were running some different type of wireless adapter. In other parts of the building,
the device would connect just fine. From a non-techie standpoint, it's like this Qualcomm Atheros adapter is just "weaker" than every other device, like a cheap pair of rabbit ears on a TV versus a large antenna.

Yes, I made sure to have the most recent Windows update. Yes, I tried a different Surface Go and had the exact same issue with it. As stated, either the wireless adapter itself is just junk or Windows is not letting the hardware work properly for whatever
reason. Either way, n 2020 any device should connect to the internet with no issues.

 

Qualcomm Atheros QCA61x4A wireless network adapter problem

I have Aser Aspire R and I'm having problems with my internet, because Qualcomm Atheros QCA61x4A wireless network adapter stopped working.

How can I fix this and without internet?