Windows 10: Surface Laptop 3 Screen Freezing When Untouched

Discus and support Surface Laptop 3 Screen Freezing When Untouched in Windows 10 BSOD Crashes and Debugging to solve the problem; My laptop is brand new about 2 days after having it, it would, and still, freezes when it is untouched for anywhere between 15 and 180 seconds. The PC... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JakeL40, Feb 3, 2020.

  1. JAKEL40
    JakeL40 Win User

    Surface Laptop 3 Screen Freezing When Untouched


    My laptop is brand new about 2 days after having it, it would, and still, freezes when it is untouched for anywhere between 15 and 180 seconds. The PC will lock up and not respond to anything. It will just show the screen that it had frozen on and not do anything else until I manually restart it. The only button that I have noticed that works when it is frozen is the keyboard back-light toggle button. One quick temporary solution that I found prevented the PC from freezing was playing something such as a song or youtube video in the background. I have already troubleshooted my PC several times in several ways and have even resorted to factory resetting it. This did nothing and the problem still persists. My PC model is: 13.5" Platinum Surface Laptop 3 Intel Core i5 8 GB RAM 128 GB SSD. I have tried toggling multiple settings but have had no luck.

    :)
     
    JakeL40, Feb 3, 2020
    #1
  2. BRINK
    Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Surface Laptop 3 Screen Freezing When Untouched :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Feb 3, 2020
    #2
  3. AJMAZZA
    AJMazza Win User
    Surface Laptop 3 with external monitor

    Hi All,

    Has anyone come across an issue with an external monitor blacking out while connected to a Surface Laptop 3? I have the laptop connected to a widescreen laptop with the Surface Dock. Both work fine however, once every hour or so the external monitor blacks out and comes back.

    I've completed the following:

    • Updated laptop drivers and firmware
      • Updated monitor drivers
      • Swapped out monitor
    [/LIST]
     
    AJMazza, Feb 3, 2020
    #3
  4. ERIC_ON_WEB
    Eric_On_Web Win User

    Surface Laptop 3 Screen Freezing When Untouched

    Laptop with broken screen How much?

    I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

    Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd
     
    Eric_On_Web, Feb 3, 2020
    #4
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Surface Laptop 3 Screen Freezing When Untouched

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