Windows 10: Surface Laptop 3 Windows Hello Can't Find Camera???

Just picked up a Surface Laptop 3 on Tuesday of this week. Set up Windows Hello and away we went. Installed updates on Wed. and so long hello. Each time I attempt to set it up again I receive a "Windows Hello can't find your camera" message. Current build is 1903. Suggestions appreciated. Other than that I love this machine.

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:)

 

SURFACE 3 camera and sound not working

Hi Michael,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing sound and camera on Surface 3 device, do let us know the following to assist you better:

• Have you made any changes to the operating system prior to this issue?
• What exactly happens when you try to access camera and sound on your device?

This issue might have occurred due to corrupted/ missing drivers, I suggest you to try the below and check if it helps.

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

1. Press
Windows key from the keyboard, type Troubleshooting
and select it.

2. Click on
view all option on the upper left corner of Troubleshooting window.

3. Select the
Hardware and Device options from the list.

4. Click
Next to run the Hardware and Device Troubleshooter.

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.
  

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

For further assistance, I suggest you to refer to the below Microsoft article and check if it helps.

Browse topics for Surface 3

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Windows Hello-Surface Laptop

Hi Merissa

Thanks for bringing this to the community and sorry for the delays. We're you able to find solution these passed days? If so, please let the community know that steps that you've done to address it, so it may help others who have the save concern.

Are you also using Surface device? If so, and you're still having the same issue, you may want to try these methods:

A.Fix common Surface problems
using the Surface Diagnostic Toolkit.

B. Roll back the the Surface Camera Windows Hello driver:

It was said in this thread that rolling the said driver
back to its previous state resolved the same concern. To do it:

• Click on Cortana and type Device Manager.
• Open Device Manager.
• Expand System devices.
• Look for Surface Camera Windows Hello and long press on the item to bring up the right-click options.
• Choose Properties.
• Go to the Driver tab.
• Click on Roll Back Driver.
• Restart your device.

Feel free to get back to us with any results.