Windows 10: Surface Laptop will not turn on and I need to extract my data before I can ship it out to...

Discus and support Surface Laptop will not turn on and I need to extract my data before I can ship it out to... in Windows 10 Software and Apps to solve the problem; Hello,Recently my surface laptop has stopped turning on. I even got a new charge and nothing works. I am okay with sending it to the support team,... Discussion in 'Windows 10 Software and Apps' started by noHelpPls, Feb 25, 2024.

  1. NOHELPPLS
    noHelpPls Win User

    Surface Laptop will not turn on and I need to extract my data before I can ship it out to...


    Hello,Recently my surface laptop has stopped turning on. I even got a new charge and nothing works. I am okay with sending it to the support team, however, on the Microsoft page, it says they will send me back my laptop with everything completely wiped. I need to get my files from my laptop or I need to be ensured the support team will NOT wipe anything from my laptop as they fix it. There is no contact number or email to reach out to to ensure this. Please someone respond, I need my computer working asap. Thank you.

    :)
     
    noHelpPls, Feb 25, 2024
    #1
  2. BRINK
    Brink Win User

    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, Surface Laptop will not turn on and I need to extract my data before I can ship it out to... :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Feb 25, 2024
    #2
  3. BRINK
    Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Feb 25, 2024
    #3
  4. PYRAMID10
    pyramid10 Win User

    Surface Laptop will not turn on and I need to extract my data before I can ship it out to...

    Extracting Zip Files


    Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.
     
    pyramid10, Feb 25, 2024
    #4
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Surface Laptop will not turn on and I need to extract my data before I can ship it out to...

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