Windows 10: Surface Microphone

On conference calls, my Surface microphone Realtek High Definition Audio SST works fine at first. After anywhere from 15 to 30 minutes or so however, participants on the call hear loud background noise when I am speaking. It occurs suddenly. I have noticed that if I occasionally mute during the calls, this prevents or delays the occurence of these events. But at times, no amount of toggling the mute button fixes it. I cannot hear the noise myself, but all call participants can. Any ideas for remedies? Thanks much.

:)

 

surface 4 pro microphone

Hi William,

To help you with turning on your microphone on your Surface Pro 4, you may follow the steps below:

• Go to Desktop App.
• Touch and hold on the volume icon until the box appears (or just right-click)
• Touch Sounds.
• Touch the Recording tab.
• Touch the microphone that is disabled to select it.
• Touch Properties.
• Select Use this device (enabled).

Let us know if it answered your query.

Thank you.

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Volume on Microphone randomly spikes

Hi,

Thank you for writing to Microsoft community forum.

This issue can occur if the device drivers are not up-to date or an application is taking control over Microphone. Please help us with the following information, so that we have a better understanding of the issue:

1. Are you using built-in Microphone or an external microphone?
   
   
2. If you are using an external microphone, what is the make and model of the microphone?
   

Meanwhile, here are few things that you can try:

Method 1: I would request you to

update the driver and uncheck the option “Allow applications to take exclusive control of this device”. Here are the steps to uncheck the option:

1. Right click on the Sound Icon at the bottom of the screen.
   
2. Then click on Sounds and double click on
   Microphone.
   
3. Go to Advanced tab and uncheck the option:
   Allow applications to take exclusive control of this device.
   
4. Click on Apply and then on
   OK.
   

Method 2: If the above does not help, then you can follow the steps mentioned in the article:

Troubleshoot Surface sound and audio accessories (you can skip step 6).

Regards,