Windows 10: Surface OOBE Error Help

Hi all,

So I've run into an issue initializing my surface go and I'm not sure what to do.

Here's my brief on the situation:

I've had my surface go for a year and it's worked well. Never really had a problem with it.

I'm passing it along to someone else and so I did the full wipe/reset process.

Now, however, it fails to go through OOBE for them (that is, the 'out of box experience', or initialization procedure). What happens is, when they get to the wifi step, they get a OOBEEULA error and are asked to try again.

Now here's the thing. There are some reports about this on the general error message on the internet. But, none of these take into account the unique situation of the Surface Go - namely, 'S-Mode' ... The ordinary fix for the situation requires going into a command prompt and adding a new admin user. But in S-Mode, (which it seems the Surface Go resets to automatically) does not allow you to open a command prompt... So I'm not sure what to do! Any ideas?

Thanks!

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:)

 

OOBE

Hi,

To assist you better regarding with OOBE message, we suggest that you provide us a screenshot of the error message.

We're looking forward to your reply.

 

Anyone else having OOBE issues with Surface Pro 4?

Unfortunately....

Prerequisites

You must be using a Toshiba device that has Windows 10 installed.

A Microsoft Surface isn't a Toshiba device and the KB page doesn't say what the update does, though I could hope it fixes some of the missing OOBE features. I've already reset this device once thinking the OOBE not asking for a computer name or username
was a bug or a step I accidentally skipped. I can do it again if there's an update that applies to Surface.

As for AntonyJose, Microsoft support on answers.Microsoft.com is absolutely unhelpful, as always but I appreciate the effort. Here's a screenshot of some of the issues I'm concerned about. This is from

Sign in to your Microsoft account

 

Anyone else having OOBE issues with Surface Pro 4?

I'm really getting frustrated with my brand new SP4, most of it because of the poorly redesigned Out Of Box Experience (OOBE). For example, the OOBE assigns a randomized computer name to my Surface (Desktop-XXXXXXX). I renamed my Surface and rebooted, but
when I sign in to my Microsoft Account online it still shows the old randomly generated computer name - even after I've "removed" the device from my account and re-verified my Microsoft Account on the Surface. Also, the Surface is listed in my Devices on my
Microsoft Account as a desktop computer and the serial # is not displayed with it. There is also no warranty status or other information, even though I have registered the serial number. (I'm expecting it to display like my SP3, with the correct computer name,
serial number, and warranty information.)

Since it seems to be identifying as a desktop and not reporting the serial number or correct computer name, I'm somewhat concerned I have a faulty Surface. Is anyone else encountered these kinds of issues with their SP4? Have you been able to get any of them
sorted?

FYI - yes, I know the OOBE was neutered and doesn't ask for a computer name, username, or settings transfer anymore. It's tragic. But I should still expect the Surface to identify correctly on my Microsoft Account page.