Windows 10: Surface pro 2 crashing BSOD

Discus and support Surface pro 2 crashing BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, dont know if this was opened somewhere else already or not. We bought 4 machines, all of them crash with BSOD only if they are unplugged - not... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Tom Luknar, Oct 25, 2018.

  1. TOM LUKNAR
    Tom Luknar Win User

    Surface pro 2 crashing BSOD


    Hi,


    dont know if this was opened somewhere else already or not.


    We bought 4 machines, all of them crash with BSOD only if they are unplugged - not being charged. As soon as you run any of the office apps and create a new spreadsheet/workbook



    error msg is:


    VIDEO_DXGKRNL_FATAL_ERROR


    all the drivers are up to date including windows itself. Any idea


    Thanks

    Tom

    :)
     
    Tom Luknar, Oct 25, 2018
    #1
  2. BRINK
    Brink Win User

    Firmware updates available for Surface Pro and Surface Pro 2


    Surface Pro

    Source: Microsoft Surface Pro update history | Surface firmware updates



    Surface Pro 2

    Source: Microsoft Surface Pro 2 update history | Surface firmware updates
     
    Brink, Oct 25, 2018
    #2
  3. SUVARNA GOVINDA
    Suvarna Govinda Win User
    Surface Pro 4 - Crashes / Freezes

    Hi Edward,

    Thank you for posting your query on Microsoft Community.



    I understand your concern and will guide you in the right direction.

    The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

    Download drivers and firmware for Surface

    I would also suggest you to install all Windows update and check.

    Follow the steps:

    1. On the search bar type “Settings”.

    2. Click on “Update and Security”.

    3. Click on “Check for Updates”.

    4. Read and accept the license terms, and then tap or click Finish if the update requires it.

    Reference:

    https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

    Hope this information helps. Please let me know if you need further assistance.
     
    Suvarna Govinda, Oct 25, 2018
    #3
  4. JUDYVEENEMAN
    JudyVeeneman Win User

    Surface pro 2 crashing BSOD

    surface pro 2 photos pinned to desktop

    All of my photos are pinned to my desktop on my surface pro 2. Any suggestions on how to get them off?

    Moved from: Surface / Surface Pro 2 / Using your Surface hardware / Windows 10
     
    JudyVeeneman, Oct 25, 2018
    #4
Thema:

Surface pro 2 crashing BSOD

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