Windows 10: Surface Pro 3 - phantom bubbles and touchpad not responding

Discus and support Surface Pro 3 - phantom bubbles and touchpad not responding in Windows 10 Drivers and Hardware to solve the problem; Hi, I need help. Last year I had a problem with the "phantom touch", at the upper left corner of the screen. In fact I didn't resolve it, but I... Discussion in 'Windows 10 Drivers and Hardware' started by ilvio vidovich, May 16, 2019.

  1. Surface Pro 3 - phantom bubbles and touchpad not responding


    Hi, I need help.

    Last year I had a problem with the "phantom touch", at the upper left corner of the screen. In fact I didn't resolve it, but I escaped it disabling the touch screen without using my Surface Pro 3 as a tablet.

    Last week I made the last Windows upgrade for my surface Pro 3 and than a lot of things occured:

    1. some "phantom bubbles" appared on the screen, and - always in the left top corner of the screen - a bubble with a phantom pointer.

    2. The touchpad of the typecover didn't respond.

    3. Fortunately, I could use the mouse, but after I have input one charachter in the field for the password, it put me out from the filed.

    I turned off sometimes (it was not easy, because I have another problem when I turn it on: https://answers.microsoft.com/en-us...-05c4-4d38-835b-d3583303b2eb?tm=1558004551212) and after a lot of attempts I submitted finally the password.

    Now the situation is:

    1. Some phantom bubbles appare sometimes (not every time) on the screen,

    2. the touchpad still doesn't work,

    3. the mouse work, but the pointer is "flashing" incessantly on the screen.

    4. I don't use the touch screen.

    I read some suggestion about other problems with phantom bubbles and phantom touch, but not like mine. Someone have some suggestions to fix exactly my problem?

    Thank you in advance

    :)
     
    ilvio vidovich, May 16, 2019
    #1
  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, May 16, 2019
    #2
  3. 24C
    24c Win User
    Surface Pro 3 screen replacement?


    Yesterday I dropped my 3.5 year old Surface Pro 3 - cracked the screen. The touch screen does not respond to touching now.
    I can get a newer version - see pic - or try to get the screen replaced. This would be my 1st experience at having an electronic device repaired, very leery about it.

    Suggestions appreciated!


    Surface Pro 3 - phantom bubbles and touchpad not responding [​IMG]
     
  4. Surface Pro 3 - phantom bubbles and touchpad not responding

    Bug check error on Surface Pro 3 with error: 0x0000014f

    Hi,

    Thank you for responding.

    We appreciate your interest in resolving the issue.

    I understand that you had an issue with Surface Pro 3, as most of the troubleshooting steps could not resolve the issue and got the replacement for the device.

    As Surface Pro 4 device also facing the same issue, I suggest you to contact the retailer as it seems to be an hardware issue.

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, May 16, 2019
    #4
Thema:

Surface Pro 3 - phantom bubbles and touchpad not responding

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