Windows 10: Surface Pro 3 - Plugged in but not charging

Discus and support Surface Pro 3 - Plugged in but not charging in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I am having an issues that it seems MANY people have also had. My Surface Pro 3 only works when plugged in and when I remove AC power, it shuts... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CarlosStewart, Oct 17, 2018.

  1. Surface Pro 3 - Plugged in but not charging


    Hello, I am having an issues that it seems MANY people have also had. My Surface Pro 3 only works when plugged in and when I remove AC power, it shuts off immediately. It reads "0% available (plugged in, not charging)." I have read countless threads on with this issues and I have tried all of the fixes. I know that I am late to troubleshooting thread(s) but this seems to have happened after an update. I just powered up my Surface after a while of not using it. Has there been a fix issued for this? I see the other threads have be locked for sine reason. Running Windows 10

    :)
     
    CarlosStewart, Oct 17, 2018
    #1

  2. surface pro plug in but not charge

    after recent upgade, my surface pro could be charged

    often show plug in but no charging or even not detect the power sorce after plug in
     
    VincentWenVW, Oct 17, 2018
    #2
  3. Surface Pro 3 battery display stuck at 99%

    I completed the update from 8/29 available from the following links -

    https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined



    http://answers.microsoft.com/en-us/...ck-at-99/be513799-d766-4ac2-aac2-24e2c4f23103



    https://www.microsoft.com/surface/e...pro-3-update-history?os=windows-10&=undefined



    • v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions
      as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more
      information.
    And the steps to start and restart twice after the installation.

    I have used my Surface Pro 3 regularly and have had a total of 5 charging cycles.

    I just installed the update on my affected Surface Pro 3. What should I expect now?

    After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize
    as it relearns the actual battery capacity in your Surface Pro 3.

    However my Surface Pro 3 battery icon still displays 99% battery life constantly and then shuts down unexpectidly without warning.

    HELLO. MICROSOFT - The UPDATE did NOT work!

    Is there any other resolution to this problem?

    I have also completed factory resets of my device in the past as well as checking for updates to the battery drivers.

    All of which have provided me no resolution to this persistent problem.

    Its greatly frustrating!

    Please help!
     
    LauraW7514, Oct 17, 2018
    #3
  4. Brink Win User

    Surface Pro 3 - Plugged in but not charging

    Updates for Surface Pro 3 - Feb. 20, 2018


    Source: Updates for Surface Pro 3 (20 February 2018) Surface

    See also: Surface Pro 3 update history
     
    Brink, Oct 17, 2018
    #4
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Surface Pro 3 - Plugged in but not charging

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