Windows 10: Surface Pro 3 reinstall with no touchscreen

Discus and support Surface Pro 3 reinstall with no touchscreen in Windows 10 Drivers and Hardware to solve the problem; So I picked up a very cheap Surface Pro 3 recently - just to see if I could fix it - it was described as not working with the surface keyboard since... Discussion in 'Windows 10 Drivers and Hardware' started by Hazel123, Nov 22, 2020 at 11:32 AM.

  1. Hazel123 Win User

    Surface Pro 3 reinstall with no touchscreen

    So I picked up a very cheap Surface Pro 3 recently - just to see if I could fix it - it was described as not working with the surface keyboard since windows 10 was installed, but working ok with a usb keyboard and mouse. I thought it might be an install/driver issue and have always wanted to try a Surface Pro (curiosity killed the cat lol).

    So far I have been stuck trying to resolve anything because the touchscreen is not working either (now partially working after I uninstalled the last few Windows updates but only the start menu works with touch screen). And as there is only one usb slot I can't have a keyboard and mouse plugged in at the same time! So reinstalling from usb has me stuck. I have a bluetooth mouse but it still requires a usb thingy to work. Ok I know so I need to get a usb extender so I can plug both in - but before I do that I am just wondering if I am wasting my time.

    I have now downloaded the recovery from Microsoft to reinstall it back to factory settings and then see what is working and what isn't. But two issues.

    1) There are two options for the serial number entered - either Windows 8 or Windows 10. I am not sure whether I need to use the Windows 8 (which it originally came with) or whether the Windows 10 version is an option for this model - or whether the Windows 10 version is just an option for a later surface pro 3 model - but it did come up for my serial number.

    2) How the heck do I install it? I need the only usb slot for the recovery installation usb. Meaning I have no keyboard, mouse or touchscreen to fulfill the recovery installation.


  2. Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.

    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit

    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
  3. Roger Win User
    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

    • Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
    • Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
    • Update "HID keyboard" device in Device Manager.
    • Uninstall and reinstall "HID keyboard device" in Device Manager.
    • Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
    • Updated all Windows 10 patches to date.
    • Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro )
    • Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
    • Reset Surface Pro 3 while keeping personal files
    • Reset Surface Pro 3 and deleted all personal files
    • Performed hardware tests on (nothing bad found; all looks ok)
    • Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - Surface Pro 3 Battery drain along with type cover connector failure )

    A breakdown of the steps I've done to sometimes get it working

    • Leave Surface Pro 3 on about 2 hours on battery only.
    • Power on Surface Pro 3.
    • Working Keyboard.
    • Turn off Surface Pro 3 (or reboot)
    • Keyboard not working anymore
    • Another similar user here - Surface 3 type cover issue

    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
  4. polo2883 Win User

    Surface Pro 3 reinstall with no touchscreen

    Windows 10 on Surface Pro 3

    Just upgraded my Surface Pro 3 to Windows 10.

    Now I have no network connections. The wireless drivers and the docking station drivers are all there.

    I have tried uninstall and reinstall the drivers for both Marvell and Surface ethernet adapter and still nothing.

    Anyone have any suggestions?

Surface Pro 3 reinstall with no touchscreen

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