Windows 10: Surface Pro 3 won't start unless I force it to shut down

Discus and support Surface Pro 3 won't start unless I force it to shut down in Windows 10 Performance & Maintenance to solve the problem; I don't know if this is a Surface or a Windows issue but started happening after the most recent Windows update so I am assuming it is the latter.Every... Discussion in 'Windows 10 Performance & Maintenance' started by Cat's Whisker, May 16, 2021.

  1. Surface Pro 3 won't start unless I force it to shut down


    I don't know if this is a Surface or a Windows issue but started happening after the most recent Windows update so I am assuming it is the latter.Every night I switch my Surface pro 3 off using Start / Power / Shutdown and the computer appears to shut down normally.When I switch it on again in the morning it never moves past the spinning dots.However, if I press the power button for 20-30 seconds to force it to switch it off, it will then start properly when I press the power button again.Any idea why this is happening?

    :)
     
    Cat's Whisker, May 16, 2021
    #1
  2. Roger Win User

    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.


    A breakdown of the steps I've done to sometimes get it working

    • Leave Surface Pro 3 on about 2 hours on battery only.
    • Power on Surface Pro 3.
    • Working Keyboard.
    • Turn off Surface Pro 3 (or reboot)
    • Keyboard not working anymore
    • Another similar user here - Surface 3 type cover issue

    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, May 16, 2021
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, May 16, 2021
    #3
  4. Ztruker Win User

    Surface Pro 3 won't start unless I force it to shut down

    How do I wipe the drive on a Windows 10 Surface Pro 4 computer?

    Found here: https://support.microsoft.com/en-us/...m-a-usb-device
     
    Ztruker, May 16, 2021
    #4
Thema:

Surface Pro 3 won't start unless I force it to shut down

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