Windows 10: Surface Pro 4 Battery Drain during Sleep / Heating

Discus and support Surface Pro 4 Battery Drain during Sleep / Heating in Windows 10 Support to solve the problem; I wasn't able to specifically find this item on this forum, but post-build 1511 the Surface Pro 4 has excessive battery drain during sleep (like ~10... Discussion in 'Windows 10 Support' started by PJLLB, Nov 20, 2015.

  1. PJLLB Win User

    Surface Pro 4 Battery Drain during Sleep / Heating


    I wasn't able to specifically find this item on this forum, but post-build 1511 the Surface Pro 4 has excessive battery drain during sleep (like ~10 percent per hour even with WiFi turned off during sleep). The device also is running "hot" under normal circumstances unlike pre-1511.

    I had read about this on the web but finally bit the bullet and contacted Microsoft support via chat to work the issue. After extensive troubleshooting, most of what I had already done, the agent finally acknowledged the following towards the end of the chat (even though I had specifically asked the question at the beginning of the chat):
    ME:Are there reports of this issue in your knowledge base?
    Microsoft Agent: Yes we have it in our knowledge base and I would like to assure you that we are aware of it and Microsoft is currently in the process of developing updates that will fix this issue. We are to release new updates that will enhance the performance of the device specifically with the battery.
    Me: When is the fix expected?
    Microsoft Agent: We don't have specific date yet but I will personally monitor it for you and will send you follow up emails about it. I'm gonna make sure that you'll be one of the first valued customers who will get this update once it's available.

    Further, the overheating issue was confirmed to be related:

    Me: One more thing -- we didn't discuss the fact that the device gets far hotter than usual, but my research show that is a result of the battery issue we've discussed. Is that true?
    Microsoft Agent: Yes that's correct. Since the battery consumption is not normal than before, it affects the fan to run faster and release a heat.

    So this is at least a formal, now written acknowledgement of the issue, something that is only hinted at in various sources on the web.

    :)
     
    PJLLB, Nov 20, 2015
    #1

  2. Battery drained in sleep mode in Windows 10

    I recently purchased a Surface Pro 4 laptop (Windows 10).

    Whenever I keep my laptop in sleep mode for a few hours, it drains my laptop battery.

    I use my Surface pro 4 for business and I need the sleep mode to by operational.

    I hope Microsoft will solve this issue soon.

    Thank you.
     
    RenaudREQUISTON, Nov 20, 2015
    #2
  3. Wifi not turning off while on sleep

    Hi,

    My Surface Pro 4 doesn't shut down the wifi after I put it on sleep even though I changed the battery settings to always disconnect from network while n battery and asleep.

    How can I solve this as my battery keeps getting drained.

    Thanks
     
    Curiousnomad, Nov 20, 2015
    #3
Thema:

Surface Pro 4 Battery Drain during Sleep / Heating

Loading...
  1. Surface Pro 4 Battery Drain during Sleep / Heating - Similar Threads - Surface Pro Battery

  2. Excessive battery drain during S0 sleep (modern standby)

    in Windows 10 Performance & Maintenance
    Excessive battery drain during S0 sleep (modern standby): For my Lenovo X1 Yoga 3rd Gen (Win 10 20H2 Build 19042.928) I have had issues using hibernation. About 30% of the time, the WiFi device will not work when resuming from hibernation. The device will not even appear in device manager. A reboot is required to make it appear and...
  3. Surface Pro 4 Battery issues

    in Windows 10 Performance & Maintenance
    Surface Pro 4 Battery issues: I decided to charge the battery with the charger that came with the surafce. Unfortunately,despite having power through the charger and the charger looking as good as new, with no damage seen and the white light being on the side port. The battery is not charging or holding...
  4. Battery drain during sleep

    in Windows 10 Performance & Maintenance
    Battery drain during sleep: I have a first gen Microsoft Surface Laptop, with the Core i5 and 8gb RAM. When I close the lid, putting it into sleep mode, the battery still drains quite a lot. For example, if I leave it in sleep over night, the battery can easily go down by 30% or more. During use, the...
  5. Surface Pro X - Microsoft Edge is draining the battery

    in Windows 10 BSOD Crashes and Debugging
    Surface Pro X - Microsoft Edge is draining the battery: [ATTACH] [ATTACH] @ Microsoft. Please kind advise on the above issues and get it resolved. Thanks. https://answers.microsoft.com/en-us/windows/forum/all/surface-pro-x-microsoft-edge-is-draining-the/5df6ab37-05bb-4307-af9a-3fdf16f8d486
  6. Laptop drains full battery in sleep mode during the night

    in Windows 10 Performance & Maintenance
    Laptop drains full battery in sleep mode during the night: This is really putting me at my wits end! I'm not sure what's going on... I've checked the battery and it's functioning normally even took it to a local computer shop he said it's not the battery most likely. I disabled all the apps that can run in the background or come on...
  7. Surface Pro 4 battery drained out while its off. Why is this happening?

    in Windows 10 Performance & Maintenance
    Surface Pro 4 battery drained out while its off. Why is this happening?: I am getting frustrated with this issue, really suffer. Further to the response by Edd in the post link: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-huge-battery-drain-whilst-off/9ff401f4-d4b7-4ea6-8de1-54953d38f76c I do have the same issue raised by...
  8. heating and battery draining issues.

    in Windows 10 BSOD Crashes and Debugging
    heating and battery draining issues.: Hello, after October update my laptop is getting heat and draining more battery. Task manager shows hing cpu usage. https://answers.microsoft.com/en-us/windows/forum/all/heating-and-battery-draining-issues/f965214f-c30e-4a59-8e93-96dd704900f4
  9. Battery not charging Surface Pro 4

    in Windows 10 Performance & Maintenance
    Battery not charging Surface Pro 4: Hi Ive done all the usial ACPi uninstall reset options It seems that i have to take the charger off and on again 3 times, the pc starts charging Then after 20 secs it stops Have to repeat the 3 times thing After 20 secs it stops Really odd...
  10. HEATING AND BATTERY

    in Windows 10 Drivers and Hardware
    HEATING AND BATTERY: Sir, i have dell inspiron 15-3521 mode very fine working with windows 8.1 condition. Problem is that a few days ago when i upgrade to windows 10 laptop working fine but near processor area too heat compare to windows 8 or windows 8.1 and also fan rotating high....