Windows 10: Surface Pro 4 battery drained out while its off. Why is this happening?

I am getting frustrated with this issue, really suffer.

Further to the response by Edd in the post link: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-huge-battery-drain-whilst-off/9ff401f4-d4b7-4ea6-8de1-54953d38f76c
I do have the same issue raised by RussellChandler, bought this Surface Pro 4 for its convenient but end up suffering on it's battery performance. I did charged it to 100% a night before and plan to use it during a travel, but it won't able to start up at the end. Since then I just realized Surface Pro 4 will simply drained out the battery from 70% to 0% in 1 day even it was shut down completely.

Current OS version on Surface Pro 4

Edition : Windows 10 Pro
Version : 1903
Installed on : 6/10/2019
BIOS : 108.2706.768 04/18/2019
OS Build : 18362.418
Processor : Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21GHz
RAM : 8.00GB


Usage on Surface Pro 4

Usually, checking on emails and web browsing. Occasionally, editing photos, running design software.

Application

Usually, Outlook, Chrome, Sportify. Occasionally, Photoshop, StaadPro


Battery Report
Battery report


COMPUTER NAME


WAYNEC


SYSTEM PRODUCT NAME


Microsoft Corporation Surface Pro 4


BIOS


108.2706.768 04/18/2019


OS BUILD


18362.1.amd64fre.19h1_release.190318-1202


PLATFORM ROLE


Slate


CONNECTED STANDBY


Supported


REPORT TIME


2019-12-0422:38:56

Installed batteries
Information about each currently installed battery
NAME X910527
MANUFACTURER SMP
SERIAL NUMBER 15261
CHEMISTRY LION
DESIGN CAPACITY 38,152 mWh
FULL CHARGE CAPACITY 29,362 mWh
CYCLE COUNT 141
Recent usage
Power states over the last 3 days
2019-12-0322:56:22

Active​

Battery​

100 %​

34,215 mWh​

2019-12-0422:38:55

Report generated​

Battery​

70 %​

24,120 mWh​

Battery usage
Battery drains over the last 3 days
2019-12-0322:56:22

Active​

23:42:32​

30 %​

10,095 mWh​

I have tried lot of methods to check and troubleshoot the issue, such as uninstall and reinstall battery driver, troubleshooting power settings, updated Windows, etc. I have purposely shut down completely at 70% charged battery on 3/12/2019, and today (4/12/2019), it turns back to 0%. Non of them are helping up the issue, the battery will just drained out by it own, without using it.

Microsoft really need to take serious actions into the resolution, people bought this for thousands of dollars for sake of convenience but end up useless without charger all the time. Hopefully Microsoft are taking up the responsibility to resolve the issue as soon as possible for all the Surface Pro 4 owners.

:)

 

Failing battery or draining issues?


Bang! Problem solved! I also posted this in Neowin: Do I have a failing battery? Or is a program draining the heck out of it? - Surface Pro 3 - Hardware Hangout - Neowin Forums

I was suggested to reinstall the drivers. Device Manager didn't expressed any anomalies, but reinstalling the drivers yielded outstanding results. The device now lasted 4 hours and 23 minutes. The last hour and 23 minute was with the device playing music in Media Player Classic with the display always-on at 100% brightness and the volume 80%.

Thanks for everything *Biggrin *Biggrin *Biggrin

 

surface pro 4 battery drains while completely shut down

What can be done about a Surface Pro 4 battery that drains even when it's shut down and does not have the cover attached. Mine loses 15% power in 12 hours.

 

Surface Book battery drain while turned off

As the title describes, it happened this morning after charging it the night before to 100%, I disconnected the power source and had it on for a few minutes then turned if off. About nine hours later, I turn it one (without power chord) and it was at 33%!!

I ran a powecfg report and the cycles (~100) and watts seem normal.
I ran a sleep study and it showed a "abnormal shutdown" around the time I turned it on. Info is below.

The system is up to date per its own autoupdater.

Any suggestions?

Time before the event (power report)






(sleep report):




Details of the event:





thank you,

Surface Book
i5, 8Gb, Nvidia