Windows 10: Surface PRO 4. Brand new out of the box. BSOD.

Discus and support Surface PRO 4. Brand new out of the box. BSOD. in Windows 10 BSOD Crashes and Debugging to solve the problem; Attachment 77085 I will update this thread soon. I just don't want it to crash before submitting post. Brand new Surface PRO 4. I am using the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ben2windows, Apr 27, 2016.

  1. BEN2WINDOWS
    ben2windows Win User

    Surface PRO 4. Brand new out of the box. BSOD.


    Attachment 77085 I will update this thread soon. I just don't want it to crash before submitting post.

    Brand new Surface PRO 4. I am using the surface dock as well. I opened it during the April 19-20 firmware updates for the Surfaces. Then it started updating and it threw all kinds of errors:

    0xc0000021aKMODE_EXCEPTION_NOT_HANDLED (afd.sys)
    SYSTEM_SERVICE_EXCEPTION
    INTERRUPT_EXCEPTION_NOT_HANDLED
    special pool detected memory corruption
    IRQ NOT LESS OR EQUAL
    fileinfo.sys

    Then, I created a USB surface eraser from https://www.microsoft.com/en-us/down....aspx?id=46703

    Restored from the cloud. So basically doing another fresh install. I am done doing that, I have not installing any software whatsoever to identify the real root cause. I just ran the dm_log_collector and it actually did crash once again after the fresh install.




    :)
     
    ben2windows, Apr 27, 2016
    #1
  2. SPYDERZ
    Spyderz Win User

    Force Update to Windows 10 Version 1511

    does this mean my brand new surface 4 pro out of the box cant get the new update?
     
    Spyderz, Apr 27, 2016
    #2
  3. _MGOLD_
    _MGold_ Win User
    Roads Not showing in Maps App

    Same experience here. Brand new Surface Pro 4, right out of the box. After full update, Maps does not show the roads graphics. This issue cannot be related to the Display Adapter driver on the Surface. It's a real bug, Microsoft.
     
    _MGold_, Apr 27, 2016
    #3
  4. DUSTSAILOR
    DustSailor Win User

    Surface PRO 4. Brand new out of the box. BSOD.

    Return it mate. Usually full refund, or trade in for another one (without the BSOD)
     
    DustSailor, Apr 27, 2016
    #4
  5. ARC
    Arc Win User
    +1, what he said! ▲
     
    Arc, Apr 27, 2016
    #5
  6. DENCAL
    dencal Win User
    My first two Surface Pro 4,s had to be RTM,d......I decided to purchase a third from a different supplier, and have been trouble free since.
    I endorse the two previous posters advice.
     
    dencal, Apr 5, 2018
    #6
Thema:

Surface PRO 4. Brand new out of the box. BSOD.

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