Windows 10: Surface Pro 4 mouse issues

Recently my mouse stops working if I touch my Surface Pro 4 screen. Is this a known problem and is there a fix? Has only happened since the last couple of updates.

:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

MS Bluetooth ARC Mouse on Surface Pro 4

Hello Aidan,

We appreciate your interest in Microsoft products.

As you are facing issues with accessing the Bluetooth Arc mouse device on Surface Pro 4, do not worry we will help you with this issue.

Do let us know the complete error message/ error code of this issue?

This issue might have occurred due to incorrect setup settings on your device.

I suggest you to refer to the below articles try the troubleshooting steps suggested and check if it helps.

Troubleshooting

Try the suggestion provided under: Mouse Troubleshooting

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.

 

Surface Pro 4 Constant WIfi Issues

Hi,

As an initial step I would suggest you install all the pending updates on your computer, update to the latest available build and check if it helps fixing your issue.

Further I would suggest you to refer to the link below which has major fixes to address your issue.

https://www.microsoft.com/surface/e...ce-pro-4?category=networking-and-connectivity

Get back to us with the updated status of the issue for further assistance.