Windows 10: Surface Pro 4 problem (BSOD/driver/reinstall not working)

Discus and support Surface Pro 4 problem (BSOD/driver/reinstall not working) in Windows 10 Drivers and Hardware to solve the problem; So I installed a few updates to my surface pro 4 using Driver Booster, as I've used for years on my desktop and surface.. Then after around 15 updates... Discussion in 'Windows 10 Drivers and Hardware' started by Frode789, Jun 19, 2019.

  1. Frode789 Win User

    Surface Pro 4 problem (BSOD/driver/reinstall not working)


    So I installed a few updates to my surface pro 4 using Driver Booster, as I've used for years on my desktop and surface.. Then after around 15 updates was installed, I rebooted and then started getting lots of BSODs with "kernel security check failure" phrase, so no doubt it must have been a shady driver problem. I disconnected my pro cover and everything worked fine. However, the second I attached the pro cover and tried to use it I would BSOD. I tried to reinstall the driver for the cover, "hard-boot" with power button + volume button etc. The keyboard and mouse works inside the UEFI and the menu where you can select safe mode etc, but not in Windows itself. Eventually I just ended up with doing a clean install of Windows, figuring that would obviously remove the drivers and give me a new start..

    To my surprise even after a clean install of Windows, the cover still doesn't work in Windows. What gives?? Anyone have some ideas? The driver says it is "up to date" and re-installing it does nothing. It may be a different chipset driver or something, but the re-install should have fixed that.

    :)
     
    Frode789, Jun 19, 2019
    #1

  2. Surface Pro 4 - Crashes / Freezes

    Hi Edward,

    Thank you for posting your query on Microsoft Community.



    I understand your concern and will guide you in the right direction.

    The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

    Download drivers and firmware for Surface

    I would also suggest you to install all Windows update and check.

    Follow the steps:

    1. On the search bar type “Settings”.

    2. Click on “Update and Security”.

    3. Click on “Check for Updates”.

    4. Read and accept the license terms, and then tap or click Finish if the update requires it.

    Reference:

    https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

    Hope this information helps. Please let me know if you need further assistance.
     
    Suvarna Govinda, Jun 19, 2019
    #2
  3. Brink Win User
    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Jun 19, 2019
    #3
  4. dencal Win User

    Surface Pro 4 problem (BSOD/driver/reinstall not working)

    dencal, Jun 19, 2019
    #4
Thema:

Surface Pro 4 problem (BSOD/driver/reinstall not working)

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