Windows 10: Surface Pro 4 reset. Now start menu, edge, cortana, system, etc.. wont launch.

Hello everyone, I have seen this issue a lot, but so far none of the solutions posted have worked. The surface is literally straight off a reset where everything should have been erased. It was working just fine before the reset too.


Things I've tried:

-restart windows explorer

-start in safe mode

-the sfc scannow process

-the sfc cleanup-image process as well

-powershell GEt AppXPackage process

-the 10services_default.bat process



I've read that creating a new account will fix it, but system doesn't work so there's no way to actually do that. I tried installing windows with a usb drive, but it won't allow me to install it on any partition.

Has anybody actually been able to solve this?

:)

 

Surface Pro 4 - No Start Menu, Search, Cortana, Edge

I have a surface pro 4 and recently did a totally clean re-installation for Windows 10.. Machine is just over 12 months old.. and all of the below items don't work:

* Start menu inaccessible

* Search bar doesn't do anything

* Cortana doesn't work

* Microsoft edge doesn't work (took me half a day to finally connect to a working browser through cmd accessing old iexplorer.. Edge shows problem of file system error "-2147219196")

* Can't access windows update "package not registered"

Have tried all the below commonly listed solutions:

* sfc / scannow

* Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

* reinstalling device drivers

* DISM cleanup / restore

* re-installing windows 3x..

Very frustrated - Windows 98 was better than this.. at least the start button worked.. and computers lasted for more than 12 months. Glad I paid 1K for useless piece of junk from microsoft.

Maybe some of the good folks at eClerx or something can help me...

Thanks..

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Start Menu, Cortana, Edge and sound

Hi Angel,

To facilitate your query, we'd like to ask these questions:

• When was the last time you were able to access Start Menu, Cortana, and Microsoft Edge?
• Did you make any changes to your computer's configuration prior to the issue?

Let us try the methods below and observe.

Method 1: Run Start Menu Troubleshooter.

Try this Start Menu Troubleshooter to automatically fix problem with Cortana and Start Menu.

Method 2: Run System File Checker and DISM commands.

System File Checker is a Windows utility that allow users to scan for and restore corruptions

in Windows system files. Follow these steps for instructions:

• Open Command Prompt (Admin).
• Type this sfc /scannow and hit Enter.

If SFC did not find any violations, it's still a good idea to run DISM Restorehealth. For instructions, please follow these steps:

• Open Command Prompt (Admin).
• Type this Dism /Online /Cleanup-Image /Restorehealth and hit Enter.
  

Keep us posted.