Windows 10: Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update

Discus and support Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update in Windows 10 Drivers and Hardware to solve the problem; When I shut down my Surface Pro "5" the evening of April 18, 2021; there was some type of update that ran. Interestingly I cannot find a record of an... Discussion in 'Windows 10 Drivers and Hardware' started by DavidRittenhouse, Apr 19, 2021.

  1. Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update


    When I shut down my Surface Pro "5" the evening of April 18, 2021; there was some type of update that ran. Interestingly I cannot find a record of an update for that day in my "View update history." I selected "update and restart." Upon updating when the Surface Pro restarted, Windows Hello could not find the AVStream Camera 2500 for facial recognition. I again restarted the SP and the camera was still not working. Shortly prior to the "update" I had been using Skype and the camera worked fine. Today 19Apr21 I restarted several times without the camera being functional. When I go to Devices and try to re-enable the camera, it will not re-enable. I checked for drivers updates and there were none available. I have not yet tried removing the camera device out of fear that Windows may never find it again.


    How do I fix this? Thank you.

    :)
     
    DavidRittenhouse, Apr 19, 2021
    #1
  2. ProfPJN Win User

    Internal Front and Rear Camera Not Working Surface Pro Gen 5 Win 10

    I have downloaded the firmware for the Surface Pro Gen 5 Win 10, I've followed the horribly basic and useless
    instructions on Camera doesn't work in Windows 10, and have uninstalled the cameras and searched for new hardware using the device manager.

    My Front and Rear cameras that are built into my Surface Pro are no longer working.

    Under Camera on the Device Manager is only "Intel(R) AVStream Camera 2500" - there are no hidden devices. Under Human Interface Devices there is no camera listed.

    Is there anything you would recommend? I also downloaded the Surface analyzation tool which was useless as well and seemed not to care if I had a computer.

    Any advice on how to get the built-in Front and Rear Microsoft Surface cameras working? There is no "roll back driver" allowed on the Microsoft Front or Rear Camera either...
     
    ProfPJN, Apr 19, 2021
    #2
  3. Brink Win User
    New Surface Pro 4 Firmware Updates - Oct. 11th 2017

    Source: Surface Pro 4 update history

    See also: Updates for Surface Book and Surface Pro 4 (11 October 2017) Surface

    Offline download: Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Apr 19, 2021
    #3
  4. Brink Win User

    Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update

    New Surface Pro 4 Firmware Updates - Oct. 11th 2017


    Source: https://support.microsoft.com/en-us/help/4023489

    See also: Updates for Surface Book and Surface Pro 4 (11 October 2017) Surface

    Offline download: Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Apr 19, 2021
    #4
Thema:

Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update

Loading...
  1. Surface Pro "5" AVStream Camera 2500 Not Working after 18Apr21 Update - Similar Threads - Surface Pro AVStream

  2. Surface Pro 6 Cameras not working

    in Windows 10 BSOD Crashes and Debugging
    Surface Pro 6 Cameras not working: Hello I have a Surface pro 6 with Windows 10 Enterprise. This thing has always worked great and I love it. I recently wiped the drive clean and did a fresh install and now my front and bac cameras do not work. It keeps saying STATUS_DEVICE_POWER_FAILURE. I tried a recovery...
  3. Surface pro 5 displayport not working after recent update

    in Windows 10 Drivers and Hardware
    Surface pro 5 displayport not working after recent update: Hello guys, after the last Windows 10 Update KB4598242 my second monitor connected with the displayport doesn't work anymore. With another pc the monitor works fine. What i did so far: -Deinstall the latest update -Reinstall the latest update again -Couldn't roll back...
  4. Microsoft surface pro 5

    in Windows 10 Installation and Upgrade
    Microsoft surface pro 5: Sorry this is a long one but please help! My first surface failed so my insurance gave me another one which im sure is a refurb. From first using it, i often had issues with turning it on. It seemed as though the power button just wouldnt respond and i'd have to hit it a...
  5. Backlight stops working on surface Pro 5

    in Windows 10 Performance & Maintenance
    Backlight stops working on surface Pro 5: Hello everyone! I recently experienced a weird bug on my surface Pro 5: after exiting sleeping mode, the screen backlight would stop working. At first, I thought that the screen was not turning on. When I hard restart my computer the problem disappears. I have this...
  6. Updates for the Microsoft Surface Pro 5

    in Windows 10 Installation and Upgrade
    Updates for the Microsoft Surface Pro 5: I have tried to update what is needed in order to get Microsoft Word and PowerPoint to work again. However, it just brings me to security and I clicked on the things that are needed to get my Surface Pro secured. When doing this I check for updates in security and it does...
  7. Surface Pro 7 camera stopped working after Windows 10 update?

    in Windows Hello & Lockscreen
    Surface Pro 7 camera stopped working after Windows 10 update?: Just updated my brand new Surface Pro 7 (about 2 weeks old) and now the internal cameras aren't recognised. I really need this working for work Skype calls, so please help! Many thanks...
  8. Surface Pro 5

    in Windows 10 Drivers and Hardware
    Surface Pro 5: Hi everyone! My Surface is stuck in an "infinite boot loop" I have done everything to try and fix it. I already tried to use the Recovery Media Tool on a USB, however, no drives come up when I try to reinstall windows. So, I then tried to manually create a partition drive in...
  9. Surface Pro 6 Camera not working

    in Windows 10 Drivers and Hardware
    Surface Pro 6 Camera not working: As of 10/29/2018 I received a new SfP-6. Everything is working except the camera, which I would like to use for Windows Hello. I have gone through and: 1. Made sure all the group policies and made sure everything for the camera is enabled 2. Validated within device...
  10. Fix Surface Pro or Surface Book Camera not working

    in Windows 10 News
    Fix Surface Pro or Surface Book Camera not working: [ATTACH] There are many who would use their laptop camera for an online meeting or live streaming or maybe just call their loved ones to for celebration, and if that camera stops working, there is much of trouble. If Surface Pro [...] This post Fix Surface Pro or Surface...