Windows 10: Surface Pro 5 Sleep Issues

Discus and support Surface Pro 5 Sleep Issues in Windows 10 Performance & Maintenance to solve the problem; My Surface Pro 5 will not sleep, nor will the display turn off, automatically, though I can do both manually. I have checked and adjusted the power... Discussion in 'Windows 10 Performance & Maintenance' started by 23012, Sep 11, 2019 at 2:32 PM.

  1. 23012 Win User

    Surface Pro 5 Sleep Issues


    My Surface Pro 5 will not sleep, nor will the display turn off, automatically, though I can do both manually. I have checked and adjusted the power and sleep settings and confirmed that the device should sleeping, and that its display should be turned off, after a short period of non-use. (I have tried adjusting these settings for different periods of inactivity without effect.)


    When I enter the "Powercfg -requests" command in the command prompt (running as administrator), the results do not show that anything is running. I have pasted the results below this post.


    I have tried resetting my device twice, once leaving my files in place and once wiping everything, and in each instance the issue returned once I installed the Windows 10 updates. On the most recent reset I also installed Chrome around the same time the updates were installed, so I can't rule it out as a factor, though I note that the problem remained even after I uninstalled Chrome.

    I would greatly appreciate any input on how to resolve this issue.



    >>>>>>>>>>>


    DISPLAY:

    None.


    SYSTEM:
    None.

    AWAYMODE:
    None.

    EXECUTION:

    None.


    PERFBOOST:
    None.

    ACTIVELOCKSCREEN:
    None.

    :)
     

  2. Surface Pro 4 screen not turn on after sleep

    Hi, thank you. I could restart my surface pro 4 but still could not fix the Surface Pro 4 screen not turn on after sleep. I am still looking forward to hearing more suggestions to fix the black screen after sleep.

     
    SokthearithYi, Sep 11, 2019 at 2:35 PM
    #2
  3. Surface Pro 4 screen not turn on after sleep

    Hi,

    Thank you for posting your reply and updating on the status.

    I suggest you to perform a Power Drain by following the steps provided below and check if it helps.

    • Hold the power button down 20-30 seconds.
    • Hold the volume rocker up and power on for almost 15 seconds.
    • After you release the buttons, wait 10 seconds.
    • Press and release the power button to turn your Surface back on.

    Also, refer the post by Josh_F from the link provided below:

    Surface Pro 4 - Screen won't wake from sleep

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Sep 11, 2019 at 2:35 PM
    #3
  4. Remon Ont Win User

    Surface Pro 5 Sleep Issues

    Surface Pro 4 Log in issues

    Hello Bex,

    For us to help you suggest steps to resolve the issue, we would like to know some information:

    • Did you get any error messages when signing in to your account?
    • Have you made any significant changes prior to this issue?
    • Have you tried to login using a different Microsoft account or local account on the computer?

    We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

    link
    .

    Post us back with the result.
     
Thema:

Surface Pro 5 Sleep Issues

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