Windows 10: Surface Pro 5

Hi everyone! My Surface is stuck in an "infinite boot loop" I have done everything to try and fix it. I already tried to use the Recovery Media Tool on a USB, however, no drives come up when I try to reinstall windows. So, I then tried to manually create a partition drive in the "Command Prompt" however it when I type "list disk" it says "There are no fixed disks to show". I'm still trying to figure this out so if you have any suggestions please help. I cannot open windows at all. Whenever, I try to turn it on it just continuously shows the windows logo. I can go to the UEFI and the Windows Re-install Page. I have already tried everything in the advanced options as well. The "Start-Up Repair" option states that it could not repair my PC. The" System Restore" states that I need to specify which Windows Installing to restore however I don't know ow to do that. It has never asked me anything along those lines. Fially, the "System Image Recovery" states that an internal error occurred. Then tshows an error "STATUS_WAIT_3(0x80070003)". That is everything that has to do with my situation right now. Someoone please send help.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Tools for IT Update for Surface Pro and Surface Laptop

Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface

 

New Surface Pro 5 and Surface Pro 6 firmware for Windows 10 - Aug. 29

Source:

• https://support.microsoft.com/en-us/...update-history
• https://support.microsoft.com/en-us/...update-history