Windows 10: Surface Pro 6 Camera not working

As of 10/29/2018 I received a new SfP-6. Everything is working except the camera, which I would like to use for Windows Hello. I have gone through and:


1. Made sure all the group policies and made sure everything for the camera is enabled

2. Validated within device manager the device was enabled -- says it is working, however, I cannot use the camera, get a blank screen

3. Have tried to update drivers for the camera using MS update -- I keep getting the same old response: there is already the best driver loaded

for this device.


Anyone else having this issue with SfP6 camera? I'm on Windows 10, version 1803, OS build 17134.376


Help!


-John

:)

 

Surface Pro 4 camera not working after latest Microsft update

Performed most of the above steps with the same outcome. Upon restart I get "Could not turn on the camera. Please sign on with PIN."

Thank you

 

Surface Pro 4 camera not working after latest Microsft update

The errors that I am receiving on all 7 Surface Pro 4 tablets are these...

• Windows 10 Camera App Error Code 0xA00F4244(0xC00DABE0)
• Skype for Business 2016 “We didn’t detect a camera”

After the latest round of driver/firmware updates in September through WSUS, all of our Surface Pro tablets (7 of them) have lost their cameras.

In Device Manager, under “System Devices” I can see the Microsoft Camera Front/Back/IR drivers and there are no issues/errors for them. However, there is no “Imaging Devices” listed in Device Manager.

Here are all the steps I have taken.

1. I verified the system was up to date on Microsoft Updates.

2. I verified that all firmware and drivers are current and up to date. Downloaded and installed latest “SurfacePro4_Win10_15063_1704001_0.msi” drivers/firmware and installed.
These are the same drivers that were pushed through WSUS.

3. I’ve ran “SFC /Scannow”.
No issues found

4. I’ve ran “DISM /Online /Cleanup-Image /RestoreHealth”.
Issues found and repaired. Ran second time and no issues found.

5. I’ve uninstalled and deleted the camera drivers under “System Devices” and reinstalled them with the newest version.

6. I uninstalled all antivirus software. No change.

7. I’ve turned off all cameras in UEIF BIOS, then logged in and verified that the camera devices did not show under “System Devices”. Then turned them back on in the BIOS and verified that they
showed back up. But still no “Imaging Devices” listed and same errors for camera app and Skype.

8. I do not see any errors in the logs for drivers or anything related.

So the only thing left that I haven't done is to completely wipe and reimage one of these devices. These are our Executive devices and I'm reluctant to do this unless it's the only option.

I have already performed the steps you suggested and none of them resovled the issue. I do not know what else to try accept to reimage a devies to see if the cameras come back.

Are their any instuctions on rolling back firmware?

 

Camera on surface tablet

Hi,

You may flip the camera on your Surface by going in to the camera app settings. Kindly refer to the steps below:

• Open the Camera App on your Surface.
• Swipe down from the top of the camera window (this brings up the Camera Options, as seen below.)
• Tap Change Camera.
  
• Take picture as usual.
• Tap Change Camera again if you would like the camera to facing you.

Let us know if you will need further assistance.