Windows 10: Surface Pro 6 full screen has black empty border on top

Discus and support Surface Pro 6 full screen has black empty border on top in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I have a surface pro 6. I am watching youtube tv on chrome browser and when I go full screen, I see black border on top and bottom. See image... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by flyingastro, Nov 5, 2018.

  1. Surface Pro 6 full screen has black empty border on top


    Hi,

    I have a surface pro 6. I am watching youtube tv on chrome browser and when I go full screen, I see black border on top and bottom. See image attached. The full screen doesn't extend to bezel of the monitor.

    This screen behavior is unlike win 10 behavior on my desktop. I have used the same browser and when i go fullscreen the screen size extends all the way to the bezel of the monitor.

    Please help resolve this. I hope this is not by design as I am not using the full real estate of the monitor on surface pro 6.


    Surface Pro 6 full screen has black empty border on top [​IMG]


    Moved from: Surface / Surface Pro 6 / Display and screen

    :)
     
    flyingastro, Nov 5, 2018
    #1

  2. Surface Pro 4 Black Borders on the side/Smaller Screen Issues

    Hello everyone

    I have a surface pro 4 and I have the black side border issue.

    I have tried what I could including settings, deleting and reinstalling hardware and updating it and windows update. Other tips I found on sites suggest tweaking the registry. However, it seems to be video card/desktop specific so I stayed away.

    It happened on a stormy night with the surface plugged into the wall socket. I was using DosBox on windowed mode at the time.

    Suddenly, the screen turned black and when it returned, the borders appeared.

    Now if I disable the video driver, the screen covers the entire monitor but I cannot use the pen.

    If I enable the drivers, it goes back to covering a portion of the screen.

    If I maximise DosBox it covers the whole screen as well.

    The partial coverage is annoying enough, but it feels as if the resolution has gone down on some apps and is frustrating to use.

    Thanks in advance!
     
    mungbeansprout, Nov 6, 2018
    #2
  3. black border

    Hi Adele,

    For us to isolate your concern with the black border on your computer, we would like to know the following:

    • When did this happen?
    • Were there any updates made on your computer prior to this concern?
    • To make sure we have not missed on anything, what troubleshooting steps have you done so far?
    • Send us a screenshot of the black border.

    We look forward to your response.
     
    Michael Gall, Nov 6, 2018
    #3
  4. Dyan Rey Win User

    Surface Pro 6 full screen has black empty border on top

    Black borders on screen

    Hi Lyn,

    It is true that the challenges that you’re having with the black borders on your computer screen might be related to the Display Settings of your monitor just like what DaveM121 was suggesting. To better assist you with your concern, we need you to answer
    the following questions:

    • Which type of display cable are you using? ( VGA, DVI, HDMI cable).
    • Were you able to update your display adapter drivers?
    Looking forward to your response.
     
    Dyan Rey, Nov 6, 2018
    #4
Thema:

Surface Pro 6 full screen has black empty border on top

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