Windows 10: Surface Pro 6 Keyboard and Mouse not workin

Discus and support Surface Pro 6 Keyboard and Mouse not workin in Windows 10 Drivers and Hardware to solve the problem; I have purchased a new Microsoft Surface Pro 6 but working of mouse and keyboard is intermittent. Have updated latest release for Windows 10. Do I... Discussion in 'Windows 10 Drivers and Hardware' started by PaulGRet, Sep 10, 2019.

  1. PAULGRET
    PaulGRet Win User

    Surface Pro 6 Keyboard and Mouse not workin


    I have purchased a new Microsoft Surface Pro 6 but working of mouse and

    keyboard is intermittent.


    Have updated latest release for Windows 10.


    Do I need to send the machine back to Amazon?

    :)
     
    PaulGRet, Sep 10, 2019
    #1
  2. MURALIDHAR_G
    Muralidhar_G Win User

    Stuck at OneDrive screen during Surface Pro 6 initial setup

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Try the below suggested steps.

    Method 1

    1. Unplug all the external devices except Mouse and Keyboard.
    2. Try to reboot the device and check the status of the issue.
    Method 2

    I would suggest you to perform Power drain by following the suggested steps.

    1. Press and hold the Power Button down for 30-40 seconds.
    2. Hold the Volume Rocker up and Power ON for almost 20 second.
    3. Release the power button and wait for next 10-15 seconds.
    4. Press the power button to turn on your Surface and check the status of the issue.

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Sep 10, 2019
    #2
  3. KEVINFUJIKAWA
    KevinFujikawa Win User
    Surface Pro 3 Docked Mouse Issue

    Problem - Mouse Keep Going to the Top Right Corner

    Specs:

    • Surface Pro 3 i7 8GB RAM 256 Storage
    • Surface Pro 3 Dock
    • External Keyboard
    • External Mouse (Logitech G502 Wired Mouse)

    What I have tried still no fix -

    • Reboot
    • Shut Down Power On
    • Disconnect Mouse and Reconnect
    • Remove Mouse and Re-Add it
    • Tried a Different Wired Mouse (Have not tried with a Bluetooth mouse)
    • Plugged the Mouse into various USB ports in dock
    Anyways I was wondering if anyone had this issue and if they were able to fix it?

    Thanks!
     
    KevinFujikawa, Sep 10, 2019
    #3
  4. MSFTCGE
    msftcge Win User

    Surface Pro 6 Keyboard and Mouse not workin

    Keyboard and Mouse not working with Surface Dock and Windows 10

    I have just upgraded to Windows 10 I on my Surface Pro 3 with a Surface Docking station. My Microsoft Sculpt mouse and Ergo Keyboard pair has a dongle that is connected to the ports in the dock. The computer will not recognize the mouse and keyboard.
    When I move the dongle directly to the Surface USB port, they are both recognized. This issue did not happen with Windows 8.1.

    I have tried deleting the drivers as well as the Mouse and Keyboard center and it did not work. Any suggestions?
     
    msftcge, Sep 10, 2019
    #4
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Surface Pro 6 Keyboard and Mouse not workin

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