Windows 10: Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution

Discus and support Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution in Windows 10 Drivers and Hardware to solve the problem; I use a Microsoft Surface Pro 7, with the Microsoft Dock and Two Dell Monitors. The system has been working reliably since installation - about two... Discussion in 'Windows 10 Drivers and Hardware' started by JGreg7, Nov 27, 2020.

  1. JGreg7 Win User

    Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution


    I use a Microsoft Surface Pro 7, with the Microsoft Dock and Two Dell Monitors. The system has been working reliably since installation - about two years previously used with a MSP4.


    Recently, my Dell monitors have been flickering, and occasionally going blurry see image below. The flickering consists of the screen going black for a couples of seconds, then coming back. Sometimes, when this happens, the text goes blurry. Pulling the blurry windows to the other monitor shows a normal display. This seems to alternate between the two monitors and always seems to occur in the monitor I am working in.


    Re-starting the dock usually solves the blurry text problem.


    Note: while this happens most frequently on my left monitor, it happens the same way to both.


    - I have been using the same configuration for several years now, however this issue started about a month ago.


    - I have run sfc/scannow and returned no issues.

    - I have updated the windows 10 OS and device manager reports the drivers are the latest version is installed.

    Any ideas how to fix this?

    ---

    System information: Monitors 2,

    Dell P2312H using HDMI input in a dual monitor configuration.


    Microsoft Surface Pro 7, Windows 10 Professional, ver.Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution [​IMG] 2004 - 64 bit, 16GB RAM, 1TB Solid State Drive - with Microsoft Surface Pro docking station

    Windows update show it is up to date.

    :)
     
    JGreg7, Nov 27, 2020
    #1

  2. Surface Pro 4 Docking issues

    Our company has several Surface pros in use from 2, 3 and a few 4's. We are using dual monitors with several of them. We are trying to get the best all-around connection to them but still loose monitors occasionally. Sometimes it’s an issue trying to
    reconnect them. We use some Docking Station's with the StarTech MSTMDP123DP with display port to DVI at the monitors for some users. We are also trying the Surface Dock. We are having an issue with the Surface Dock right now using the Mini Display to a DVI
    on a Samsung S24C200 Monitor or Mini Display to Display Port on the monitor side using the Samsung S24E450DL monitor. When plugged into the Dock the monitor will not show, just a black screen, but it is recognized on the surface. Sometimes it will show the
    image but not use the whole monitor even at recommended resolution. If I plug it in on the Display port on the surface itself it works perfect. Should we be using an active monitor cable with the Surface Dock. Please review this and help with a solution. What
    is the best performance monitors and cabling without an extreme cost? Thanks for your help.
     
    Tuckermouse1, Nov 27, 2020
    #2
  3. andruszd Win User
    Surface Pro on dock screen shutting down randomly


    I have a Surface Pro with an external monitor connected via DP using the Surface Dock and with the lid shut, randomly and the monitor screen goes blank. I will get this error "Surface Tcon Driver TP Read fails, Status = 0xc0000186" in the event log. The power settings are set for the machine never to go to sleep even if the lid is shut.
    Has anyone had this issue and is there a permanent fix out there from Microsoft for this??
     
    andruszd, Nov 27, 2020
    #3
  4. Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution

    Surface Pro 4 Docking issues

    I have a Surface Pro 3 and a Surface Pro 4, two docking stations, two external monitors, keyboards and bluetooth mice.

    Up until two weeks ago, everything worked great. (since December)

    Then, (after an update) the Surface Pro 4 monitor does not go full screen. There is a wide black border and it has to be extended each time.

    I put the Surface Pro 4 on the Pro 3 dock and same thing. (Yes, they are the identical dock, monitor and keyboard)

    Surface Pro 3 works great on both docks so it is not the docks, monitors or cables.

    This is getting frustrating.
     
    JackRodenburg, Nov 27, 2020
    #4
Thema:

Surface Pro 7, Dual Monitors with Dock, Blanking Screen, Poor Resolution

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