Windows 10: Surface Pro 7 frequently crashes to BSOD

Hi there. Hope someone here may be able to help me out with this issue. I recently bought a Surface Pro 7, and it is bluescreening several times per day, seemingly with a new error message each time. I am also experiencing random restarts without a visible bluescreen.


These are the BSOD error messages I have seen:
KERNEL_SECURITY_CHECK_FAILURE
SYSTEM_SERVICE_EXCEPTION
MEMORY_MANAGEMENT
DRIVER_VERIFIER_DMA_VIOLATION

From the minidumps I can also see a couple of others possibly the restarts without BSOD:
KMODE_EXCEPTION_NOT_HANDLED
DRIVER_POWER_STATE_FAILURE


This is what my Reliability Monitor looks like:



Not so great. I started using the device on Jan 4th.


I've uploaded five minidumps here all that were available, as well as System information


All Windows Updates are installed. I did that immediately on first use, and again on the recent patch Tuesday.


In searching for a possible explanation I have run Surface Diagnostic Toolkit*, Windows Memory Diagnostic, MemTest86, Checkdisk and SFC. None of these detected any problems.


* In Surface Diagnostic Toolkit, I skipped the test which required the power adapter, as I did not have it available at the time. I also skipped the test involving the microphone.


Significant changes I have made to the system:

Jan 10th: Installed a 256 GB microSDXC card and formatted it with NTFS.

Jan 13th: Upgraded from Windows 10 Home to Pro by entering a key I already owned and I also enabled Bitlocker on the OS disk.

:)

 

Surface Pro 3 BSOD REGISTRY_ERROR

I have a surface pro 3 that, in the last month, crashes constantly. This occurs most frequently when it goes to sleep, but it also occurs while I'm actively using the machine.

I searched the forums and found this

BSOD Finding and fixing them

The post appeared in a thread where others were experiencing the same problems. I took the steps mentioned in that post, and I can share those files as requested in the post.

Thanks for your help.

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?