Windows 10: Surface Pro 7 / Microsoft Teams crash when using video

Discus and support Surface Pro 7 / Microsoft Teams crash when using video in Windows 10 BSOD Crashes and Debugging to solve the problem; Have had problems for months with system crashing and freezing when using video. last couple of updates have reduced the problem to occurring... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by amakw, Sep 18, 2020.

  1. amakw Win User

    Surface Pro 7 / Microsoft Teams crash when using video


    Have had problems for months with system crashing and freezing when using video. last couple of updates have reduced the problem to occurring primarily with Microsoft Teams. A new display link driver installed a few days ago increased the time before a crash, but still crashing when using Video in teams. A new error generated this time first error along with the same error have been getting for months 2nd error below. I've already performed several troubleshooting steps, which did help narrow down when the problem occurs. ex: no longer crashing when using camera with Zoom call. Any suggestions or tips would be appreciated.


    Description

    Faulting Application Path: C:\Windows\System32\WerFault.exe

    Creation Time: 9/18/2020 9:23:41 AM

    Problem: Hardware error

    Status: Report sent



    Problem signature

    Problem Event Name: LiveKernelEvent

    Code: 117

    Parameter 1: ffffe40e8e6d1010

    Parameter 2: fffff8048dab2b60

    Parameter 3: 0

    Parameter 4: 0

    OS version: 10_0_19041

    Service Pack: 0_0

    Product: 256_1



    Extra information about the problem

    Bucket ID: LKD_0x117_Tdr:9_IMAGE_igdkmdn64.sys_GEN11LP_0_0x117 18446744073709551615



    _____________________________

    Description

    Faulting Application Path: C:\Windows\System32\WerFault.exe

    Creation Time: 9/18/2020 9:23:39 AM

    Problem: Hardware error

    Status: Report sent



    Problem signature

    Problem Event Name: LiveKernelEvent

    Code: 141

    Parameter 1: ffffe40e8d2c1010

    Parameter 2: fffff8048dab2b60

    Parameter 3: 0

    Parameter 4: 1cd8

    OS version: 10_0_19041

    Service Pack: 0_0

    Product: 256_1



    Extra information about the problem

    Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN11LP_MEDIA_RINGHANG 18446744073709551615

    :)
     
    amakw, Sep 18, 2020
    #1
  2. Brink Win User

    What is new in Microsoft Teams on Surface Hub - March round up

    Source: Microsoft Teams on Surface Hub
     
    Brink, Sep 18, 2020
    #2
  3. Brink Win User
    What is new in Microsoft Teams on Surface Hub - March round up


    Source: Microsoft Teams on Surface Hub
     
    Brink, Sep 18, 2020
    #3
  4. Brink Win User

    Surface Pro 7 / Microsoft Teams crash when using video

    Introducing Surface Pro 6 Support for Microsoft Teams Rooms Devices Surface

    Source: Introducing Surface Pro 6 Support for Microsoft Teams Rooms Devices - Microsoft Tech Community - 333350
     
    Brink, Sep 18, 2020
    #4
Thema:

Surface Pro 7 / Microsoft Teams crash when using video

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