Windows 10: Surface Pro 7 - Second monitor "Inactive"

Discus and support Surface Pro 7 - Second monitor "Inactive" in Windows 10 Drivers and Hardware to solve the problem; Hello, I see a number of others with surface pro 7s have had this same issue and all the threads are locked with no solution. Until a couple weeks... Discussion in 'Windows 10 Drivers and Hardware' started by hancockian94, Feb 17, 2021.

  1. Surface Pro 7 - Second monitor "Inactive"


    Hello,

    I see a number of others with surface pro 7s have had this same issue and all the threads are locked with no solution.


    Until a couple weeks ago, my surface pro 7 worked fine with my docking station and two monitors. Now when I go to plug into the docking station, the surface will recognize and utilize one of the monitors fine but the second one is greyed out. when I enter advanced settings it recognizes the monitor but says "this device is inactive". I don't have any options to change the settings for that monitor.


    I have tried:


    -Unplugging and reconnecting each monitor, they both work if they're the only one plugged in.

    -I have uninstalled an reinstalled drivers for the monitors and the docking station and the intel iris display driver

    -I updated the surface docking station firmware


    I feel like I have done everything short of re-imaging my surface....

    :)
     
    hancockian94, Feb 17, 2021
    #1

  2. Surface Pro Connecting to Monitor

    Hello,

    I have a Surface Pro 6. I have it connected to a monitor to be used as a second screen. The resolution on the monitor is not the best quality. I have tired adjusting it, but can't seem to get it clear. Any suggestions?
     
    Kelsey Rechetnik, Feb 17, 2021
    #2
  3. Laptop Monitor Inactive

    Hi,

    I recently updated Windows on my Microsoft Surface Book 2. Now, when I plug in my second monitor, my laptop display becomes inactive. I have tried everything, and I can't get it working. If I unplug my second monitor, the display on my laptop becomes
    active again.
     
    Barb Tinker, Feb 17, 2021
    #3
  4. Surface Pro 7 - Second monitor "Inactive"

    Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
    jaburmester, Feb 17, 2021
    #4
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Surface Pro 7 - Second monitor "Inactive"

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