Windows 10: Surface Pro Bluetooth Keyboard PIN

Discus and support Surface Pro Bluetooth Keyboard PIN in Windows 10 Drivers and Hardware to solve the problem; I am attempting to connect my new Surface Pro to a bluetooth keyboard (internal bluetooth, no USB dongle). Due to interruptions in the office, my... Discussion in 'Windows 10 Drivers and Hardware' started by Rob Lemmen, Mar 22, 2019.

  1. Surface Pro Bluetooth Keyboard PIN


    I am attempting to connect my new Surface Pro to a bluetooth keyboard (internal bluetooth, no USB dongle). Due to interruptions in the office, my passcode timed out on me before I could enter it. Now, I am trying to connect, the bluetooth dialog asks for a passcode, but I don't have one. Is there a way to reset so that I can get a passcode again?

    :)
     
    Rob Lemmen, Mar 22, 2019
    #1
  2. alceryes Win User

    Windows 10 not giving PIN to connect Dell bluetooth keyboard


    Windows 10 Pro.
    Intel Bluetooth on Lenovo ideapad Y500.

    The keyboard was originally connected without issues. Nephew changed batteries and tried to go through re-connection (even though he didn't need to). Now every time we go to connect it finds the keyboard but asks to enter the pin. He originally told me that it did give him a pin (6 digit?) but he ignored it.
    No bluetooth keyboard is present in the list of devices. Bluetooth mouse works fine. We have tried 0000, 1234 and 123456. I think it's still looking for the code it originally gave. Uninstalled bluetooth from device manager, rebooted and let it reinstall. Still asks for pin without giving a new one. I need to find a way to reset it so it gives another PIN.

    Trying to diagnose over phone and slooooooow join me session. World is ending because nephew can't play games. *Wink
    Help
     
    alceryes, Mar 22, 2019
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Mar 22, 2019
    #3
  4. Surface Pro Bluetooth Keyboard PIN

    surface pro 2 photos pinned to desktop

    All of my photos are pinned to my desktop on my surface pro 2. Any suggestions on how to get them off?

    Moved from: Surface / Surface Pro 2 / Using your Surface hardware / Windows 10
     
    JudyVeeneman, Mar 22, 2019
    #4
Thema:

Surface Pro Bluetooth Keyboard PIN

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