Windows 10: surface pro dock and chrome

Discus and support surface pro dock and chrome in Windows 10 Customization to solve the problem; no sound from the surface pro dock when using Google Chrome. all my other applications work... Discussion in 'Windows 10 Customization' started by TomWR2000, Aug 4, 2019.

  1. TomWR2000 Win User

    surface pro dock and chrome


    no sound from the surface pro dock when using Google Chrome. all my other applications work

    :)
     
    TomWR2000, Aug 4, 2019
    #1
  2. TomWR2000 Win User

    surface pro dock and chrome

    no sound from the surface pro dock when using Google Chrome. all my other applications work
     
    TomWR2000, Sep 29, 2019
    #2
  3. surface pro dock and chrome

    Hi Tom

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Sorry for the inconvenience caused.

    Start by making sure the driver for the Dock is updated:

    https://support.microsoft.com/en-us/help/402347...

    Make sure you go through all the following troubleshooting steps:

    https://support.microsoft.com/en-us/help/402346...

    I would also uninstall then reinstall Chrome to see if it resolves the problem.
     
    Andre for Directly, Sep 29, 2019
    #3
  4. C3-Bill Win User

    surface pro dock and chrome

    Surface pro 4 Dock Scaling problems

    No question this is a problem. And for those who dock and undock frequently, it's a HUGE problem. Rebooting after connecting or disconnecting does correct the problem, but it's certainly not a fix. I frequently have multiple apps open when I close the cover
    or dock/undock (e.g. I use sleep mode a lot). Having to close all my work in progress to reboot and then reopen everything just to fix scaling is too frustrating.

    A few suggestions to make the problem slightly more tolerable until Microsoft fixes this issue (this assumes your using the recommended 200% scaling)...

    • Suggestion 1: Boot your Surface disconnected from the dock and login, THEN connect to your dock. Windows will apply the high DPI scaling, which makes most of your non-Microsoft apps (e.g. Chrome, etc.) usable, though font readability does
      suffer. If Windows Explorer, Edge, or Microsoft Office apps were open before you docked, they'll have to be closed and reopened to reset the font scaling (otherwise they'll be quite large).
    • Suggestion 2: For non-Microsoft apps, you can disable the high DPI scaling per application. Find the application's EXE file, right-click and select properties, then click on the Compatibility tab. Check ON the "Disable display scaling
      on high DPI settings
      " option. This will disable the down-scaling that Windows applies, but of course your application will run at 200% normal size. In some cases, this may be more desirable. For example, I use this mode for my NetBeans IDE and Google
      Chrome and then use the preferences of those applications to set the font display size. It made both more readable and comfortable to use when docked.

    None of these are good workarounds. If you set scaling to 100%, everything is great when docked but entirely too small when just using the Surface 4 Pro's display (unless you're still under 40 with great eye sight).

    Come on Microsoft... you've got a great product in the Surface 4 Pro, so please get the dock scaling issue fixed.
     
    C3-Bill, Sep 29, 2019
    #4
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