Windows 10: Surface Pro dual monitor issue

Discus and support Surface Pro dual monitor issue in Windows 10 Drivers and Hardware to solve the problem; I have a surface pro with windows 10. i wanted to extend my surface display to a second monitor (HP2311x) and i seem to be detecting the monitor in... Discussion in 'Windows 10 Drivers and Hardware' started by 3PT, Oct 13, 2019.

  1. 3PT
    3PT Win User

    Surface Pro dual monitor issue


    I have a surface pro with windows 10.

    i wanted to extend my surface display to a second monitor (HP2311x) and i seem to be detecting the monitor in Device Manager. However, when i go to the Display panel to extend the display, it does not detect the second monitor.


    i have updated the driver for HP2311x via device manager as well as the Intel HD Graphics.

    I have also uninstalled the HP2311x from device manager and re-added it thinking the driver for it might be corrupt.

    However, i am thinking if i need to uninstall the Intel HD graphics since it might not be detecting the external monitor.

    Anybody with a similar issue that has resolved it?

    :)
     
  2. Riel Alc Win User

    Windows 10 Dual Monitor issue

    Hi Lisa,

    For us to better assist you with your dual monitor issue in Windows 10, we'd like to know the following:

    • Were there any changes made to your computer prior to this issue (Windows updates)?
    • What troubleshooting steps have you tried to resolve this?

    We're looking forward to your reply.
     
    Riel Alc, Oct 13, 2019
    #2
  3. Remon Ont Win User
    Surface Pro 4 Log in issues

    Hello Bex,

    For us to help you suggest steps to resolve the issue, we would like to know some information:

    • Did you get any error messages when signing in to your account?
    • Have you made any significant changes prior to this issue?
    • Have you tried to login using a different Microsoft account or local account on the computer?

    We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

    link
    .

    Post us back with the result.
     
    Remon Ont, Oct 13, 2019
    #3
  4. Surface Pro dual monitor issue

    Surface Pro Connecting to Monitor

    Hello,

    I have a Surface Pro 6. I have it connected to a monitor to be used as a second screen. The resolution on the monitor is not the best quality. I have tired adjusting it, but can't seem to get it clear. Any suggestions?
     
    Kelsey Rechetnik, Oct 13, 2019
    #4
Thema:

Surface Pro dual monitor issue

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