Windows 10: Surface Pro Issue

So recently I've been having this issue with the Surface where after updating and restarting the taskbar does not respond.


I've tried multiple "fixes" like the task manager "fix" and multiple other "fixes."


So this is what happens, after updating and restarting I push on the "Windows" Icon on the taskbar, it lights up blue, nothing happens.

I click on the Search bar, the little typing line pops up then goes away very quickly, I then click "Microsoft Edge" and it pops up then vanishes.

Everything on the right side of the screen like Date & Time, Wi-Fi and battery tab do not work. I cant swipe from right to left but I can swipe left to right

to bring up the "tabs" menu.


After trying multiple fixes the "Microsoft edge" app is not even a option anymore, its completely vanished from the desktop and taskbar.


If anyone has any fixes please help me, thanks.

:)

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Pro 4 Constant WIfi Issues

Hi,

As an initial step I would suggest you install all the pending updates on your computer, update to the latest available build and check if it helps fixing your issue.

Further I would suggest you to refer to the link below which has major fixes to address your issue.

https://www.microsoft.com/surface/e...ce-pro-4?category=networking-and-connectivity

Get back to us with the updated status of the issue for further assistance.