Windows 10: Surface Pro - windows face recognition doesnt work

In my previous Surface Pros the windows face recognition has worked but for some reason it is not working on this one. I have tried retaking photos but has never worked. Any thoughts?

:)

 

Facial Recognition problem on Surface Pro 4

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to install any pending updates available and check for the status.

Also, suggest you to reset the Facial recognition by following the steps provided below:

• Go to Settings > Accounts > Sign-in options and locate Windows Hello.
• Select the infrared IR camera option.
• A “Welcome to Windows Hello” box will pop up. Press the “Get Started” button.
• Set up a PIN code if prompted to do so. If you already have one, this step will be skipped.
• Scan your face by following the on-screen instructions. For best results, hold your face six-to-eight inches away from the front of your Surface.
• Select “Finish” to complete scanning or choose “Improve Recognition” to continue scanning.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Facial Recognition problem on Surface Pro 4

i have a problem with face recognition on my surface pro 4. i was working good but suddenly stopped working. i tried to setup it again but i couldnot locate window hello from sign in option list it suddenly disappeared

 

Facial Recognition problem on Surface Pro 4

Hello Eeshwar

My tablet shows no updates available. I have already done as you suggest several times. The camera opens and my face appears. The setup app displays "Make sure your face is centred in the frame" and "Keep looking directly at your screen", over and over again
in rapid alternation. The camera does not lock onto my face even after looking straight ahead for 10 minutes. I have tried in different lighting conditions to no effect. The progress bar under the camera image shows no progress.

This feature worked fine before the Windows 10 reset. I have noted that Device Manager shows no front and rear camera drivers, but I don't know if there were any there before.

Kind regards

rchibald