Windows 10: Surface Pro X USB-C to RS232 issues

ConcernedTech · Dec 3, 2020

My company just went and purchased new Surface Pro X's before doing due diligence on full support for software and current equipment.

The problem we have is that we need to connect these new Surface Pro X's to meter readers using a USB-c to RS232 serial adapter.

I have tried many different ones and keep running into an issue with tablet. When the cable is connected physically, it is constantly connecting/disconnecting. I have read all over that this is due to the ARM processor, but I would think that Microsoft would not release a product that uses USB-c for connecting to devices, that they would not have a driver for the USB-c ports.

Someone help me with this?

Thank you

:)

Brink · Dec 3, 2020

Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Today we are pleased to announce that the Surface Connect to USB-C adapter is now available in commercial channels and through the Microsoft Store Business Desk in the United States, Canada, Australia, New Zealand, and the United Kingdom. Add USB-C capability to Surface Laptop or the newest Surface Pro with this convenient adapter that supports USB-C docking solutions and USB-C power supplies.1 Enable compatibility with open workspaces and universal docks to empower your users to work when and where they need with their Surface devices.

Find out more information on the Surface Connect to USB-C Adapter on the Surface Pro for Business page.

1 Display output and data throughput capabilities are dependent on the USB-C docking solution used. Requires external power source with a minimum power output of 27W and 12V.

Support for the Surface Connect to USB-C Adapter requires the installation of an update for the Surface System Aggregator Module prior to connecting the adapter to your Surface Pro or Surface Laptop device.

Surface Laptop:

The Surface System Aggregator Module update for Surface Laptop was previously made available on 15 May 2018. If your Surface Laptop is up-to-date with Windows Update or you have installed the 15 May 2018 update from the Microsoft Download Center, your Surface Connect to USB-C Adapter will work with your device out-of-the-box and no further action is required. If your device does not yet have this required update, please run Windows Update to update your device or install the latest drivers for Surface Laptop from the Microsoft Download Center.

The specific driver required for Surface Laptop devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v135.2139.257.0

Surface Pro (Model 1796):

The Surface System Aggregator Module update for Surface Pro (Model 1796) has not previously been made available and is now available via the Microsoft Download Center. To support the Surface Connect for USB-C Adapter on your Surface Pro device, you must download and install one of the following packages from the Surface Pro drivers and firmware page of the Microsoft Download Center:

SurfacePro_USB-C_WiFi_Win10_16299_1804507_3.msi

The specific driver required for Surface Pro devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v234.2237.257.0

Note: At this time, the Surface Connect to USB-C Adapter is supported only on Surface Pro (Model 1796) models. Support for Surface Pro with LTE Advanced (Model 1807) will be available shortly.

Technical specifications for Surface Connect to USB-C Adapter

[table][tr]Dimensions [td]Adapter Body: 82mm x 40mm x 20mm; Overall length including Surface Connect Cable: 284mm[/td] Weight [td]90g[/td] [/tr] [tr]Compatibility [td]The newest Surface Pro (models 1796 and 1807) and Surface Laptop (Model 1769)[/td] Power requirement [td]External power source with minimum power output of 27W and 12V[/td] [/tr] [tr]Cable [td]Surface Connect[/td] Ports [td]1 x USB-C[/td] [/tr] [tr]Operating System [td]Windows 10 version 1703 and above[/td] Warranty [td]1-year limited warranty[/td] [/tr] [/table]

Click to expand...

Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Brink · Dec 3, 2020

Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop

Today we are pleased to announce that the Surface Connect to USB-C adapter is now available in commercial channels and through the Microsoft Store Business Desk in the United States, Canada, Australia, New Zealand, and the United Kingdom. Add USB-C capability to Surface Laptop or the newest Surface Pro with this convenient adapter that supports USB-C docking solutions and USB-C power supplies.1 Enable compatibility with open workspaces and universal docks to empower your users to work when and where they need with their Surface devices.

Find out more information on the Surface Connect to USB-C Adapter on the Surface Pro for Business page.

1 Display output and data throughput capabilities are dependent on the USB-C docking solution used. Requires external power source with a minimum power output of 27W and 12V.

Support for the Surface Connect to USB-C Adapter requires the installation of an update for the Surface System Aggregator Module prior to connecting the adapter to your Surface Pro or Surface Laptop device.

Surface Laptop:

The Surface System Aggregator Module update for Surface Laptop was previously made available on 15 May 2018. If your Surface Laptop is up-to-date with Windows Update or you have installed the 15 May 2018 update from the Microsoft Download Center, your Surface Connect to USB-C Adapter will work with your device out-of-the-box and no further action is required. If your device does not yet have this required update, please run Windows Update to update your device or install the latest drivers for Surface Laptop from the Microsoft Download Center.

The specific driver required for Surface Laptop devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v135.2139.257.0

Surface Pro (Model 1796):

The Surface System Aggregator Module update for Surface Pro (Model 1796) has not previously been made available and is now available via the Microsoft Download Center. To support the Surface Connect for USB-C Adapter on your Surface Pro device, you must download and install one of the following packages from the Surface Pro drivers and firmware page of the Microsoft Download Center:

SurfacePro_USB-C_WiFi_Win10_16299_1804507_3.msi

The specific driver required for Surface Pro devices to support the Surface Connect to USB-C Adapter is:

Surface System Aggregator v234.2237.257.0

Note: At this time, the Surface Connect to USB-C Adapter is supported only on Surface Pro (Model 1796) models. Support for Surface Pro with LTE Advanced (Model 1807) will be available shortly.

Technical specifications for Surface Connect to USB-C Adapter

[table][tr]Dimensions [td]Adapter Body: 82mm x 40mm x 20mm; Overall length including Surface Connect Cable: 284mm[/td] Weight [td]90g[/td] [/tr] [tr]Compatibility [td]The newest Surface Pro (models 1796 and 1807) and Surface Laptop (Model 1769)[/td] Power requirement [td]External power source with minimum power output of 27W and 12V[/td] [/tr] [tr]Cable [td]Surface Connect[/td] Ports [td]1 x USB-C[/td] [/tr] [tr]Operating System [td]Windows 10 version 1703 and above[/td] Warranty [td]1-year limited warranty[/td] [/tr] [/table]

Click to expand...

Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

Brink · Dec 3, 2020

New Surface Pro X Drivers and Firmware for Windows 10 - November 22

Improvements and fixes in the update

The following updates are available for all Surface Pro X devices running Windows 10 May 2019 Update, version 1903 or greater:

[table][tr][td]Windows Update History Name[/td] [td]Device Manager Name[/td] [/tr] [tr][td]Microsoft Corporation – System Hardware Update – 11/21/2019[/td] [td][/td] [/tr] [tr][td][/td] [td]Microsoft SQ1 Adreno 685 GPU – Display Adapters

26.18.830.0 resolves issues connecting to an external monitor via USB-C.

[/td] [/tr] [tr][td][/td] [td]Qualcomm(R) USBC UCSI Participant – System devices

1.25.139.0 resolves issues connecting to an external monitor via USB-C.

[/td] [/tr] [tr][td][/td] [td]Qualcomm(R) Bluetooth UART Transport Driver – Bluetooth

1.0.820.0 enables one-click Bluetooth swift-pairing.

[/td] [/tr] [tr][td][/td] [td]Surface 0953 Fw Update – Firmware

2.54.139.0 improves Pen charging performance.

[/td] [/tr] [tr][td][/td] [td]Surface Pro X Integration – System devices

20.67.139.0 optimizes storage dump space utilization.

[/td] [/tr] [tr][td][/td] [td]Surface Pen Cfu Over BleLc Extn Package

1.65.137.0 improves Slim Pen battery life by resolving the charging issue.

[/td] [/tr] [tr][td][/td] [td]Surface Pro X Bluetooth UART Transport Driver NVM Extension

7500.1.25.1 enables one-click Bluetooth swift-pairing.

[/td] [/tr] [tr][td][/td] [td]Surface Pro X Qualcomm(R) All-Ways Aware(TM) Hub – Sensors

2865.5.0.0 improves system stability resuming from hibernate.

[/td] [/tr] [tr][td][/td] [td]Qualcomm(R) Wi-Fi B/G/N/AC (2x2) Svc – Network adapters

1.0.770.0 improves Wi-Fi speed.

[/td] [/tr] [tr][td][/td] [td]Surface System Aggregator – Firmware

14.58.139.0 improves single external monitor performance.

[/td] [/tr] [/table]

Known issues and additional information about Surface Pro X

We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers.

Currently, there are no known issues.

Click to expand...

Source: https://support.microsoft.com/en-us/...update-history

Windows 10: Surface Pro X USB-C to RS232 issues

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