Windows 10: Surface stopped recognizing mouse and keyboard dongle in docking station

Discus and support Surface stopped recognizing mouse and keyboard dongle in docking station in Windows 10 Drivers and Hardware to solve the problem; My Microsoft mouse and keyboard pair has a dongle that is connected to the ports in the dock. The computer will not recognize the mouse and keyboard.... Discussion in 'Windows 10 Drivers and Hardware' started by Annie33606, Oct 15, 2020.

  1. Surface stopped recognizing mouse and keyboard dongle in docking station


    My Microsoft mouse and keyboard pair has a dongle that is connected to the ports in the dock. The computer will not recognize the mouse and keyboard. When I move the dongle directly to the Surface USB port, they are both recognized. Thanks.

    :)
     
    Annie33606, Oct 15, 2020
    #1
  2. msftcge Win User

    Keyboard and Mouse not working with Surface Dock and Windows 10

    I have just upgraded to Windows 10 I on my Surface Pro 3 with a Surface Docking station. My Microsoft Sculpt mouse and Ergo Keyboard pair has a dongle that is connected to the ports in the dock. The computer will not recognize the mouse and keyboard.
    When I move the dongle directly to the Surface USB port, they are both recognized. This issue did not happen with Windows 8.1.

    I have tried deleting the drivers as well as the Mouse and Keyboard center and it did not work. Any suggestions?
     
    msftcge, Oct 15, 2020
    #2
  3. kivaturi Win User
    Continuum on Surface Pro 3 w/ Docking Station and Windows 10

    Continuum works great with the surface keyboard but when I connect the Surface to my docking station (which is linked via usb adapter to my logitech keyboard and mouse and via displayport to monitor) the tablet mode screen is displayed. When I restart
    the computer, continuum correctly recognizes the computer being in desktop mode, but it is irritating to have to restart the computer every time I connect to the docking station.
     
    kivaturi, Oct 15, 2020
    #3
  4. cepharum Win User

    Surface stopped recognizing mouse and keyboard dongle in docking station

    Audio not working through a docking station

    Stumbling over this issue using Surface 3 Pro in a Microsoft Surface 3 Pro-compatible docking station. I've upgraded from Windows 8.1 to Windows 10 recently. The docking station was shipped after upgrading, it's all new ... while docked I can use headphone
    jack of Surface 3 pro (in top left corner of device's frame), but using headphone jack of docking station doesn't work. There is no "Microsoft Docking Station Audio Device" recognized and thus I can't configure it using audio manager.

    However, on undocking and redocking device some problem with recognizing recently attached USB device pops up informing about Windows having failed to recognize some new USB device.

    My keyboard and mouse are both attached to USB port of docking station and either is functioning properly. So this driver issue doesn't seem to be related to supporting USB of docking station in general.
     
    cepharum, Oct 15, 2020
    #4
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Surface stopped recognizing mouse and keyboard dongle in docking station

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